{"id":67736,"date":"2023-04-19T09:53:39","date_gmt":"2023-04-19T09:53:39","guid":{"rendered":"https:\/\/wp.eastgate-software.com\/?p=67736"},"modified":"2026-03-30T17:53:32","modified_gmt":"2026-03-30T10:53:32","slug":"what-is-a-chatbot-everything-you-need-to-know","status":"publish","type":"post","link":"https:\/\/wp.eastgate-software.com\/jp\/what-is-a-chatbot-everything-you-need-to-know\/","title":{"rendered":"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u77e5\u3063\u3066\u304a\u304f\u3079\u304d\u3053\u3068\u3059\u3079\u3066"},"content":{"rendered":"<figure><\/figure>\r\n<p><!-- \/wp:post-content --><\/p>\r\n<p><!-- wp:paragraph {\"textColor\":\"black\"} --><\/p>\r\n<p data-start=\"37\" data-end=\"410\"><span style=\"color: #000000;\">According to a 2025 report by Gartner, <strong data-start=\"76\" data-end=\"177\">over 80% of customer interactions are expected to be handled by AI-powered tools such as chatbots<\/strong>, as businesses increasingly prioritize automation and real-time engagement. As digital experiences become faster and more personalized, <strong data-start=\"314\" data-end=\"326\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong> are emerging as essential tools for improving efficiency and customer satisfaction.<\/span><\/p>\r\n<p data-start=\"412\" data-end=\"748\"><span style=\"color: #000000;\">2026\u5e74\u4ee5\u964d\u3001, <span style=\"color: #4970ae;\"><a style=\"color: #4970ae;\" href=\"https:\/\/eastgate-software.com\/ai-agents-vs-chatgpt-key-differences-and-why-ai-agents-matter\/\"><strong data-start=\"432\" data-end=\"444\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong> <\/a><\/span>are widely used to automate repetitive tasks, provide instant responses, and support users across websites, apps, and messaging platforms. Powered by AI and natural language processing, these systems can understand user intent, deliver relevant information, and continuously improve through interaction.<\/span><\/p>\r\n<p data-start=\"750\" data-end=\"943\"><span style=\"color: #000000;\">In this article, you will gain a clear understanding of what chatbots are, how they work, the different types available, and how they can help streamline processes and enhance user experiences.<\/span><\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:heading {\"style\":{\"color\":{\"text\":\"#6489ca\"}},\"fontSize\":\"medium\"} --><\/p>\r\n<h2 style=\"color: #6489ca;\"><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u5b9f\u969b\u4f55\u3067\u3057\u3087\u3046\u304b?<\/strong><\/h2>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph {\"textColor\":\"black\"} --><\/p>\r\n<p>\u3042 <strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4eba\u5de5\u77e5\u80fd\u3092\u7528\u3044\u3066\u4eba\u9593\u306e\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u4f1a\u8a71\u3084\u5bfe\u8a71\u3092\u30b7\u30df\u30e5\u30ec\u30fc\u30c8\u3059\u308b\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3059\u3002\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30de\u30c3\u30c1\u30f3\u30b0\u3084\u6a5f\u68b0\u5b66\u7fd2\u6226\u7565\u3068\u3044\u3063\u305f\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u6280\u8853\u3092\u7528\u3044\u3066\u901a\u4fe1\u3092\u884c\u3044\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u6570\u767e\u3082\u306e\u30c7\u30fc\u30bf\u3067\u5b66\u7fd2\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u4f1a\u8a71\u80fd\u529b\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u3001\u8ca9\u58f2\u6a5f\u4f1a\u306e\u62e1\u5927\u3001\u3055\u3089\u306b\u306f\u793e\u5185\u30d7\u30ed\u30bb\u30b9\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u4eba\u5de5\u77e5\u80fd\u6280\u8853\u306e\u7d99\u7d9a\u7684\u306a\u9032\u6b69\u306b\u4f34\u3044\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4eba\u9593\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3088\u308a\u6d17\u7df4\u3055\u308c\u305f\u3082\u306e\u3068\u306a\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u9867\u5ba2\u95a2\u4fc2\u306e\u69cb\u7bc9\u306b\u304a\u3044\u3066\u4eca\u5f8c\u3082\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u7d9a\u3051\u308b\u3067\u3057\u3087\u3046\u3002.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:heading {\"style\":{\"color\":{\"text\":\"#6489ca\"}},\"fontSize\":\"medium\"} --><\/p>\r\n<h2 style=\"color: #6489ca;\"><strong>\u30d3\u30b8\u30cd\u30b9\u3092\u652f\u63f4\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4fa1\u5024<\/strong>\u00a0<\/h2>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph {\"textColor\":\"black\"} --><\/p>\r\n<p>\u5831\u544a\u306b\u3088\u308b\u3068 <a href=\"https:\/\/www.forbes.com\/sites\/gilpress\/2019\/11\/25\/ai-stats-news-chatbots-increase-sales-by-67-but-87-of-consumers-prefer-humans\/?sh=73d92c6548a3\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d5\u30a9\u30fc\u30d6\u30b9<\/a>, \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4f01\u696d\u306e\u58f2\u4e0a\u3092 67% \u5897\u52a0\u3055\u305b\u308b\u529b\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph {\"textColor\":\"black\"} 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<a href=\"https:\/\/www.apple.com\/siri\/\" target=\"_blank\" rel=\"noreferrer noopener\">Apple\u306eSiri<\/a> \u307e\u305f\u306f <a href=\"https:\/\/assistant.google.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/a> \u8fd1\u5e74\u3001\u3053\u306e\u30bf\u30a4\u30d7\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u6d88\u8cbb\u8005\u5411\u3051\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u307e\u3059\u307e\u3059\u4eba\u6c17\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:heading {\"style\":{\"color\":{\"text\":\"#6489ca\"}},\"fontSize\":\"medium\"} --><\/p>\r\n<h2 style=\"color: #6489ca;\"><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e00\u822c\u7684\u306a\u4f7f\u7528\u4f8b<\/strong>\u00a0<\/h2>\r\n<p><!-- \/wp:heading --><\/p>\r\n<p><!-- wp:paragraph {\"textColor\":\"black\"} --><\/p>\r\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u307e\u3059\u307e\u3059\u4eba\u6c17\u304c\u9ad8\u307e\u3063\u3066\u304a\u308a\u3001\u69d8\u3005\u306a\u696d\u754c\u3067\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6280\u8853\u306e\u6700\u3082\u4e00\u822c\u7684\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u00a0\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph {\"textColor\":\"black\"} --><\/p>\r\n<p>+ <strong>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u6700\u3082\u4e00\u822c\u7684\u306a\u7528\u9014\u306e\u4e00\u3064\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u306b\u81ea\u52d5\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u8cea\u554f\u306b\u8fc5\u901f\u306b\u56de\u7b54\u3057\u3001\u30bf\u30b9\u30af\u306e\u89e3\u6c7a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3057\u3001\u6b8b\u308a\u306e\u4f5c\u696d\u3092\u30dc\u30c3\u30c8\u306b\u4efb\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph {\"textColor\":\"black\"} --><\/p>\r\n<p>+ <strong>\u30ea\u30fc\u30c9\u30b8\u30a7\u30cd\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30ea\u30fc\u30c9\u30b8\u30a7\u30cd\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3082\u6700\u9069\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306e\u540d\u524d\u3001\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3001\u305d\u306e\u4ed6\u306e\u95a2\u9023\u60c5\u5831\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3053\u308c\u3089\u306e\u60c5\u5831\u3092\u6d3b\u7528\u3057\u3066\u6f5c\u5728\u7684\u306a\u30ea\u30fc\u30c9\u3092\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u679c\u7684\u306b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:paragraph {\"textColor\":\"black\"} --><\/p>\r\n<p>+<strong> 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<strong>\u30d8\u30eb\u30b9\u30b1\u30a2<\/strong>\u30d8\u30eb\u30b9\u30b1\u30a2\u696d\u754c\u3082\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6280\u8853\u306e\u6d3b\u7528\u304b\u3089\u5927\u304d\u306a\u6069\u6075\u3092\u53d7\u3051\u3066\u3044\u308b\u696d\u754c\u306e\u4e00\u3064\u3067\u3059\u3002\u533b\u7642\u8a18\u9332\u3084\u533b\u7642\u6a5f\u5668\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u53ef\u80fd\u306b\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u60a3\u8005\u4e00\u4eba\u3072\u3068\u308a\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b1\u30a2\u3092\u63d0\u4f9b\u3057\u3001\u5065\u5eb7\u7ba1\u7406\u3092\u652f\u63f4\u3057\u307e\u3059\u3002.\u00a0<\/p>\r\n<p><!-- \/wp:paragraph --><\/p>\r\n<p><!-- wp:heading {\"style\":{\"color\":{\"text\":\"#6489ca\"}},\"fontSize\":\"medium\"} --><\/p>\r\n<h2 style=\"color: #6489ca;\"><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8<\/strong>\u00a0<\/h2>\r\n<p><!-- 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data-start=\"45\" data-end=\"358\">As chatbot technology continues to evolve, businesses have a unique opportunity to leverage AI-driven solutions for more intelligent, personalized, and efficient customer interactions. From automating support to enhancing user engagement, advanced <strong data-start=\"293\" data-end=\"305\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong> are becoming a key driver of digital transformation.<\/p>\r\n<p data-start=\"360\" data-end=\"648\"><strong data-start=\"360\" data-end=\"435\">Ready to build smarter, AI-powered chatbot solutions for your business?<\/strong><br data-start=\"435\" data-end=\"438\" \/>Contact Eastgate Software today to explore how our AI and custom software development services can help you design and deploy next-generation conversational systems: <span style=\"color: #4970ae;\"><strong><a class=\"decorated-link\" style=\"color: #4970ae;\" href=\"https:\/\/eastgate-software.com\/contact-us\/\" target=\"_new\" rel=\"noopener\" data-start=\"607\" data-end=\"648\">https:\/\/eastgate-software.com\/contact-us\/<\/a><\/strong><\/span><\/p>\r\n<p><!-- \/wp:paragraph --><\/p>","protected":false},"excerpt":{"rendered":"<p>According to a 2025 report by Gartner, over 80% of customer interactions are expected to be handled by AI-powered tools such as chatbots, as businesses increasingly prioritize automation and real-time engagement. As digital experiences become faster and more personalized, chatbots are emerging as essential tools for improving efficiency and customer satisfaction. In 2026 and beyond, chatbots are widely used to automate repetitive tasks, provide instant responses, and support users across websites, apps, and messaging platforms. Powered by AI and natural language processing, these systems can understand user intent, deliver relevant information, and continuously improve through interaction. In this article, you will gain a clear understanding of what chatbots are, how [&hellip;]<\/p>","protected":false},"author":238283278,"featured_media":67738,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1428],"tags":[],"class_list":["post-67736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What Is A Chatbot? 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Everything You Need To Know\" \/>\n<meta property=\"og:description\" content=\"A chatbot is a computer program that uses artificial intelligence to simulate conversation or dialogue with a human user.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wp.eastgate-software.com\/jp\/what-is-a-chatbot-everything-you-need-to-know\/\" \/>\n<meta property=\"og:site_name\" content=\"Eastgate Software\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EastgateSoftware\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-19T09:53:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-30T10:53:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wp.eastgate-software.com\/wp-content\/uploads\/2023\/04\/ai-chatbot-1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1358\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nguyen Quan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EastgateSoft\" \/>\n<meta name=\"twitter:site\" content=\"@EastgateSoft\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nguyen Quan\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"6\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/what-is-a-chatbot-everything-you-need-to-know\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/what-is-a-chatbot-everything-you-need-to-know\\\/\"},\"author\":{\"name\":\"Nguyen Quan\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/person\\\/cccbc60c75b64323bf1aa1314077678c\"},\"headline\":\"What Is A Chatbot? 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