{"id":117123,"date":"2025-11-22T11:24:04","date_gmt":"2025-11-22T04:24:04","guid":{"rendered":"https:\/\/wp.eastgate-software.com\/?p=117123"},"modified":"2026-04-01T15:21:14","modified_gmt":"2026-04-01T08:21:14","slug":"top-banking-crm-trends-to-watch-in-2026","status":"publish","type":"post","link":"https:\/\/wp.eastgate-software.com\/jp\/top-banking-crm-trends-to-watch-in-2026\/","title":{"rendered":"2026\u5e74\u306b\u6ce8\u76ee\u3059\u3079\u304d\u9280\u884cCRM\u306e\u4e3b\u8981\u30c8\u30ec\u30f3\u30c9"},"content":{"rendered":"<p><span style=\"color: #000000\">\u9280\u884c\u696d\u754c\u306f\u3001\u6b74\u53f2\u4e0a\u6700\u3082\u6025\u901f\u306a\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u306e\u4e00\u3064\u3092\u7d4c\u9a13\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306e\u671f\u5f85\u304c\u9ad8\u307e\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7af6\u4e89\u304c\u6fc0\u5316\u3059\u308b\u4e2d\u3001\u9280\u884c\u306f\u3082\u306f\u3084\u5f93\u6765\u306e\u9867\u5ba2\u7ba1\u7406\u30c4\u30fc\u30eb\u306b\u983c\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u73fe\u4ee3\u306e\u9867\u5ba2\u306f\u3001\u8fc5\u901f\u306a\u30b5\u30fc\u30d3\u30b9\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u4e8b\u9805\u3001\u305d\u3057\u3066\u30e2\u30d0\u30a4\u30eb\u3001\u30a6\u30a7\u30d6\u3001\u305d\u3057\u3066\u652f\u5e97\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u901a\u3058\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9280\u884c\u4f53\u9a13\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5909\u5316\u306f\u3001\u7d44\u7e54\u306b\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u306e\u3042\u308a\u65b9\u3092\u898b\u76f4\u3059\u3088\u3046\u8feb\u3063\u3066\u3044\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u30de\u30c3\u30ad\u30f3\u30bc\u30fc\u306e\u00a0<span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/www.mckinsey.com\/capabilities\/growth-marketing-and-sales\/our-insights\/the-value-of-getting-personalization-right-or-wrong-is-multiplying\"><b>\u30de\u30c3\u30ad\u30f3\u30bc\u30fc<\/b><\/a><\/span>, CRM \u30b7\u30b9\u30c6\u30e0\u5185\u3067\u9ad8\u5ea6\u306a\u5206\u6790\u3092\u63a1\u7528\u3057\u305f\u9280\u884c\u3067\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306e\u5411\u4e0a\u3001\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u306e\u6539\u5584\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u306e\u30b9\u30de\u30fc\u30c8\u5316\u306b\u3088\u308a\u3001\u53ce\u76ca\u304c 10\uff5e15% \u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u305d\u306e\u9593\u3001,\u00a0<span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/www.ibm.com\/reports\/future-of-financial-services\"><b>IBM\u306e\u30ec\u30dd\u30fc\u30c8<\/b><\/a><\/span>\u00a0\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u6a5f\u95a2\u306e\u7d04 40% \u304c 2026 \u5e74\u307e\u3067\u306b\u9867\u5ba2\u5bfe\u5fdc\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3059\u308b\u8a08\u753b\u304c\u3042\u308a\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4e3b\u5c0e\u306e CRM \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u5927\u304d\u306a\u8ee2\u63db\u304c\u8d77\u3053\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u3053\u3053\u306f\u00a0<b>\u9280\u884cCRM<\/b>\u00a0\u9867\u5ba2\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3068\u3057\u3066\u3060\u3051\u3067\u306a\u304f\u3001\u5206\u6790\u3001\u81ea\u52d5\u5316\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u7d71\u5408\u3059\u308b\u6226\u7565\u30a8\u30f3\u30b8\u30f3\u3068\u3057\u3066\u3001\u00a0<span style=\"color: #4970ae\"><b>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/b>\u00a0<\/span>\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u9280\u884c\u304c\u65e5\u5e38\u7684\u306a\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u9867\u5ba2\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u5927\u898f\u6a21\u306a\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u5909\u9769\u3092\u52a0\u901f\u3057\u3066\u3044\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">2026\u5e74\u306b\u5411\u3051\u3066\u3001\u9280\u884cCRM\u306e\u4e3b\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u304c\u91d1\u878d\u6a5f\u95a2\u306e\u904b\u55b6\u3068\u7af6\u4e89\u306e\u3042\u308a\u65b9\u3092\u5927\u304d\u304f\u5909\u3048\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u6700\u3082\u91cd\u8981\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002.\u00a0<\/span><\/p>\n<figure id=\"attachment_117128\" aria-describedby=\"caption-attachment-117128\" style=\"width: 973px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" data-recalc-dims=\"1\" class=\"wp-image-117128\" src=\"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?resize=973%2C548&#038;ssl=1\" alt=\"Top Banking CRM Trends in 2026\" width=\"973\" height=\"548\" srcset=\"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?resize=18%2C10&amp;ssl=1 18w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?resize=1320%2C742&amp;ssl=1 1320w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?resize=750%2C422&amp;ssl=1 750w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?resize=1140%2C641&amp;ssl=1 1140w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?resize=600%2C337&amp;ssl=1 600w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/11\/Thao-EGS-SEO-Content-16.webp?w=1366&amp;ssl=1 1366w\" data-no-auto-translation=\"\" \/><figcaption id=\"caption-attachment-117128\" class=\"wp-caption-text\">2026\u5e74\u306e\u9280\u884cCRM\u306e\u4e3b\u8981\u30c8\u30ec\u30f3\u30c9<\/figcaption><\/figure>\n<h2><span style=\"color: #4970ae\"><b>\u30c8\u30ec\u30f3\u30c91 \u2014 \u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u305f\u30cf\u30a4\u30d1\u30fc\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u00a0<\/b>\u00a0<\/span><\/h2>\n<p><span style=\"color: #000000\"><b>\u4e00\u822c\u7684\u306a\u9280\u884c\u696d\u52d9\u304b\u3089\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3078<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u73fe\u4ee3\u306e\u9280\u884c\u696d\u52d9\u306b\u304a\u3044\u3066\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306f\u3082\u306f\u3084\u300c\u3042\u308c\u3070\u826f\u3044\u300d\u3068\u3044\u3046\u30ec\u30d9\u30eb\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7af6\u4e89\u304c\u6fc0\u5316\u3059\u308b\u4e2d\u3001\u9280\u884c\u306f\u95a2\u9023\u6027\u304c\u9ad8\u304f\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u3067\u3001\u76f4\u611f\u7684\u306b\u611f\u3058\u3089\u308c\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u5909\u5316\u306f\u3001\u53d6\u5f15\u3001\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u4fe1\u7528\u5c65\u6b74\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u60c5\u5831\u3092\u7d71\u5408\u3059\u308b\u7d71\u5408\u9867\u5ba2\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u306b\u3088\u3063\u3066\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u4fe1\u983c\u3067\u304d\u308b\u552f\u4e00\u306e\u60c5\u5831\u6e90\u3092\u6301\u3064\u3053\u3068\u3067\u3001\u9280\u884c\u306f\u65ad\u7247\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u983c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\"><b>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306b\u3088\u308b\u4e88\u6e2c\u7684\u6d1e\u5bdf<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u53d6\u5f15\u30d1\u30bf\u30fc\u30f3\u3001\u884c\u52d5\u30b7\u30b0\u30ca\u30eb\u3001\u91d1\u878d\u7fd2\u6163\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u3055\u3089\u306b\u5f37\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u63a8\u5968\u306e\u751f\u6210\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u4e88\u6e2c\u3001\u4e0d\u6b63\u30ea\u30b9\u30af\u306e\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3001\u3055\u3089\u306b\u306f\u4fe1\u7528\u529b\u306e\u3088\u308a\u6b63\u78ba\u306a\u63a8\u5b9a\u307e\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u300c\u7406\u89e3\u2192\u63a8\u8ad6\u2192\u884c\u52d5\u300d\u3068\u3044\u3046\u4e00\u9023\u306e\u6d41\u308c\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u3067\u3001\u4e88\u6e2c\u3092\u7d99\u7d9a\u7684\u306b\u6d17\u7df4\u3055\u305b\u3001\u610f\u601d\u6c7a\u5b9a\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\"><b>\u5b9f\u969b\u306e\u9280\u884c\u696d\u52d9\u306e\u4f8b<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u591a\u304f\u306e\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u9280\u884c\u304c\u65e2\u306b\u305d\u306e\u5148\u982d\u306b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u652f\u51fa\u30d1\u30bf\u30fc\u30f3\u306b\u57fa\u3065\u3044\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30ed\u30fc\u30f3\u3084\u30af\u30ec\u30b8\u30c3\u30c8\u9650\u5ea6\u984d\u3092\u63d0\u6848\u3059\u308b\u9280\u884c\u3082\u3042\u308c\u3070\u3001\u9867\u5ba2\u306e\u91d1\u878d\u884c\u52d5\u306b\u5909\u5316\u304c\u898b\u3089\u308c\u305f\u3068\u304d\u306b\u81ea\u52d5\u7684\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u8caf\u84c4\u30d7\u30e9\u30f3\u3092\u63d0\u6848\u3059\u308b\u9280\u884c\u3082\u3042\u308a\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>\u30c8\u30ec\u30f3\u30c92 \u2014 \u9280\u884c\u696d\u52d9\u306e\u65b0\u305f\u306a\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3068\u3057\u3066\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13<\/b>\u00a0<\/span><\/h2>\n<p><span style=\"color: #000000\"><b>\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u9280\u884c\u696d\u52d9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u304c\u9032\u3080\u306b\u3064\u308c\u3001\u9867\u5ba2\u306f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u5b9f\u5e97\u8217\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u9593\u3092\u6d41\u52d5\u7684\u306b\u884c\u304d\u6765\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u9867\u5ba2\u306f\u3001\u3069\u3053\u3067\u59cb\u307e\u308a\u3069\u3053\u3067\u7d42\u308f\u308b\u304b\u306b\u95a2\u308f\u3089\u305a\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u4e00\u8cab\u3057\u305f\u3082\u306e\u3067\u3042\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306f\u30e2\u30d0\u30a4\u30eb\u3067\u30ed\u30fc\u30f3\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u958b\u59cb\u3057\u3001\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u624b\u7d9a\u304d\u3092\u7d9a\u3051\u3001\u652f\u5e97\u3067\u624b\u7d9a\u304d\u3092\u5b8c\u4e86\u3059\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u305d\u306e\u969b\u306b\u3001\u60c5\u5831\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30d5\u30ed\u30fc\u306f\u3001\u73fe\u4ee3\u306e\u9280\u884c\u4f53\u9a13\u306e\u65b0\u305f\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\"><b>\u9280\u884cCRM\u304c\u7d71\u5408\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u65b9\u6cd5<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u5805\u7262\u306a\u9280\u884cCRM\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u3066\u4e00\u5143\u7684\u306b\u4f1a\u8a71\u5c65\u6b74\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u7d71\u5408\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u306f\u4fdd\u5b58\u3055\u308c\u3001\u9280\u884c\u306e\u62c5\u5f53\u8005\u306f\u5373\u5ea7\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u8fc5\u901f\u306a\u56de\u7b54\u306e\u53d6\u5f97\u3001\u81ea\u52d5\u30c7\u30fc\u30bf\u691c\u7d22\u3001\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u63a8\u5968\u4e8b\u9805\u306e\u63d0\u4f9b\u306a\u3069\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3055\u3089\u306b\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u304c\u6b63\u78ba\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u56de\u7b54\u3092\u3088\u308a\u8fc5\u901f\u306b\u53d7\u3051\u53d6\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\"><b>\u3053\u306e\u30c8\u30ec\u30f3\u30c9\u304c\u91cd\u8981\u306a\u7406\u7531<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u4eca\u65e5\u306e\u9867\u5ba2\u306f\u300124\u6642\u9593365\u65e5\u5bfe\u5fdc\u3068\u7d71\u5408\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9280\u884cCRM\u306f\u3001\u696d\u52d9\u4e0a\u306e\u6469\u64e6\u3092\u8efd\u6e1b\u3057\u3001\u91cd\u8907\u3057\u305f\u8cea\u554f\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u89e3\u6c7a\u3092\u8fc5\u901f\u5316\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>\u30c8\u30ec\u30f3\u30c93 \u2014 \u9280\u884c\u696d\u52d9\u81ea\u52d5\u5316\u306e\u305f\u3081\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u53f0\u982d<\/b>\u00a0<\/span><\/h2>\n<p><span style=\"color: #000000\"><b>\u9280\u884c\u696d\u52d9\u306b\u304a\u3051\u308b AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\u4f55\u3067\u3059\u304b?<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30b3\u30a2\u30b5\u30a4\u30af\u30eb\u306b\u5f93\u3063\u3066\u81ea\u5f8b\u7684\u306b\u52d5\u4f5c\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u00a0<b>\u7406\u89e3\u3059\u308b \u2192 \u63a8\u8ad6\u3059\u308b \u2192 \u884c\u52d5\u3059\u308b<\/b>. AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u3053\u308c\u3089\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u3092\u89e3\u91c8\u3057\u3001\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u4eba\u9593\u306b\u3088\u308b\u7d99\u7d9a\u7684\u306a\u76e3\u8996\u306a\u3057\u306b\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002\u9280\u884c\u696d\u52d9\u306b\u304a\u3044\u3066\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306fCRM\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30b3\u30a2\u30d0\u30f3\u30ad\u30f3\u30b0API\u307e\u3067\u3001\u8907\u6570\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u9593\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u696d\u52d9\u904b\u7528\u3068\u9867\u5ba2\u5bfe\u5fdc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\"><b>\u90e8\u9580\u9593\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u5f93\u6765\u306f\u30b9\u30bf\u30c3\u30d5\u306e\u81a8\u5927\u306a\u6642\u9593\u3092\u6d88\u8cbb\u3057\u3066\u3044\u305f\u53cd\u5fa9\u7684\u306a\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9280\u884c\u696d\u52d9\u3092\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span style=\"color: #000000\">\u30ed\u30fc\u30f3\u7533\u8acb\u306e\u51e6\u7406\u3068\u66f8\u985e\u306e\u691c\u8a3c\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span style=\"color: #000000\">OCR\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30c7\u30fc\u30bf\u62bd\u51fa\u3092\u4f7f\u7528\u3057\u305f\u81ea\u52d5\u5316\u3055\u308c\u305fKYC\/AML\u30c1\u30a7\u30c3\u30af\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span style=\"color: #000000\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u76e3\u8996\u3068\u7570\u5e38\u691c\u51fa\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span style=\"color: #000000\">\u9280\u884cCRM\u306b\u3088\u308b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u5373\u6642Q&amp;A\u30b5\u30dd\u30fc\u30c8\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000\"><b>\u5b9f\u969b\u306e\u4f8b<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u5148\u9032\u7684\u306a\u9280\u884c\u306f\u65e2\u306bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3057\u300130\uff5e50%\u306b\u53ca\u3076\u53cd\u5fa9\u7684\u306aCRM\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u89e3\u6c7a\u306e\u8fc5\u901f\u5316\u3001\u624b\u4f5c\u696d\u306b\u3088\u308b\u30a8\u30e9\u30fc\u306e\u524a\u6e1b\u3001\u305d\u3057\u3066\u3088\u308a\u6b63\u78ba\u306a\u610f\u601d\u6c7a\u5b9a\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u5909\u5316\u306f\u52b9\u7387\u6027\u306e\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u3088\u308a\u4fa1\u5024\u306e\u9ad8\u3044\u30a2\u30c9\u30d0\u30a4\u30b6\u30ea\u30fc\u696d\u52d9\u3084\u95a2\u4fc2\u69cb\u7bc9\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>\u30c8\u30ec\u30f3\u30c94 \u2014 \u9ad8\u5ea6\u306a\u30c7\u30fc\u30bf\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u898f\u5236\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/b>\u00a0<\/span><\/h2>\n<p><span style=\"color: #000000\"><b>\u898f\u5236\u5f53\u5c40\u304b\u3089\u306e\u5727\u529b\u306e\u9ad8\u307e\u308a<\/b>\u00a0<\/span><\/p>\n<p><span style=\"color: #000000\">\u91d1\u878d\u6a5f\u95a2\u306f\u3001\u4e16\u754c\u304a\u3088\u3073\u5730\u57df\u306e\u898f\u5236\u5f53\u5c40\u304b\u3089\u306e\u76e3\u8996\u306e\u53b3\u3057\u3055\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002GDPR\u3001PCI 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