{"id":115200,"date":"2025-08-18T10:00:40","date_gmt":"2025-08-18T10:00:40","guid":{"rendered":"https:\/\/wp.eastgate-software.com\/?p=115200"},"modified":"2026-04-01T15:22:45","modified_gmt":"2026-04-01T08:22:45","slug":"how-ai-and-agentic-ai-redefine-human-centered-customer-experience","status":"publish","type":"post","link":"https:\/\/wp.eastgate-software.com\/jp\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/","title":{"rendered":"AI\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u304c\u4eba\u9593\u4e2d\u5fc3\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u3069\u306e\u3088\u3046\u306b\u518d\u5b9a\u7fa9\u3059\u308b\u304b"},"content":{"rendered":"<p data-start=\"457\" data-end=\"725\">\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306f\u81ea\u52d5\u5316\u306e\u57df\u3092\u8d85\u3048\u3066\u9032\u5316\u3092\u9042\u3052\u3066\u3044\u307e\u3059\u3002\u4eca\u3084\u3001\u611f\u60c5\u306b\u8a34\u3048\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u69cb\u7bc9\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305fAI\u4e3b\u5c0e\u306e\u4f53\u9a13\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u53ce\u76ca\u3092\u5411\u4e0a\u3055\u305b\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002.<\/p>\n<p data-start=\"727\" data-end=\"906\">Forrester\u306e\u6700\u65b0\u306eCX Index\u306b\u3088\u308b\u3068\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u4e2d\u306e\u611f\u60c5\u306f\u9867\u5ba2\u7dad\u6301\u7387\u3068\u652f\u51fa\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002\u5171\u611f\u306f\u3082\u306f\u3084\u5fc5\u9808\u3067\u306f\u306a\u304f\u3001\u7af6\u4e89\u512a\u4f4d\u6027\u3068\u306a\u308a\u307e\u3059\u3002.<\/p>\n<p data-start=\"908\" data-end=\"1355\">\u91cd\u8981\u306a\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u306f\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u304c\u4f9d\u7136\u3068\u3057\u3066\u6700\u3082\u91cd\u8981\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u77ac\u9593\u306f\u7dca\u6025\u6027\u3084\u611f\u60c5\u3092\u4f34\u3046\u3053\u3068\u304c\u591a\u304f\u3001\u4eba\u9593\u540c\u58eb\u306e\u3064\u306a\u304c\u308a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8AI\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u518d\u5b9a\u7fa9\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u8907\u6570\u306e\u30b9\u30c6\u30c3\u30d7\u304b\u3089\u306a\u308b\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3057\u3001\u30eb\u30fc\u30eb\u306b\u57fa\u3065\u3044\u3066\u81ea\u5f8b\u7684\u306b\u52d5\u4f5c\u3057\u3001\u3088\u308a\u8fc5\u901f\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u65e5\u5e38\u7684\u306a\u554f\u984c\u3067\u306f\u306a\u304f\u3001\u5171\u611f\u3084\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n<p data-start=\"1357\" data-end=\"1401\">CX \u306e\u5c06\u6765\u3092\u5f62\u4f5c\u308b\u3044\u304f\u3064\u304b\u306e\u30c8\u30ec\u30f3\u30c9\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul data-start=\"1403\" data-end=\"1837\">\n<li data-start=\"1403\" data-end=\"1502\">\n<p data-start=\"1405\" data-end=\"1502\">AI \u306f\u5f8c\u304b\u3089\u8ffd\u52a0\u3055\u308c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u76f4\u63a5\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>\n<\/li>\n<li data-start=\"1503\" data-end=\"1606\">\n<p data-start=\"1505\" data-end=\"1606\">AI \u306f\u3001\u9867\u5ba2\u304c\u554f\u984c\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3059\u308b\u524d\u306b\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u89e3\u6c7a\u7b56\u3092\u63d0\u6848\u3067\u304d\u307e\u3059\u3002.<\/p>\n<\/li>\n<li data-start=\"1607\" data-end=\"1728\">\n<p data-start=\"1609\" data-end=\"1728\">\u5c65\u6b74\u3001\u611f\u60c5\u3001\u597d\u307f\u306b\u95a2\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u5206\u6790\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u4f1a\u8a71\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/p>\n<\/li>\n<li data-start=\"1729\" data-end=\"1837\">\n<p data-start=\"1731\" data-end=\"1837\">AI \u306f\u30ac\u30a4\u30c9\u3055\u308c\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u72ec\u7acb\u3057\u3066\u5b9f\u884c\u3067\u304d\u308b\u305f\u3081\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0 \u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u6469\u64e6\u304c\u8efd\u6e1b\u3055\u308c\u307e\u3059\u3002.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1839\" data-end=\"2179\">\u822a\u7a7a\u696d\u754c\u306e\u4f8b\u3092\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u4e57\u308a\u7d99\u304e\u4fbf\u304c\u6b20\u822a\u306b\u306a\u3063\u305f\u969b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3AI\u304c\u65c5\u884c\u8005\u306e\u5c65\u6b74\u3092\u8a8d\u8b58\u3057\u307e\u3057\u305f\u3002\u4f1a\u8a71\u578bAI\u304cSMS\u3067\u5171\u611f\u7684\u306a\u8fd4\u4fe1\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u306f\u305d\u306e\u5f8c\u3001\u30d5\u30e9\u30a4\u30c8\u306e\u518d\u4e88\u7d04\u3001\u98df\u4e8b\u5238\u306e\u767a\u884c\u3001\u30db\u30c6\u30eb\u5272\u5f15\u306e\u63d0\u6848\u3092\u884c\u3044\u307e\u3057\u305f\u3002\u304a\u5ba2\u69d8\u306f\u96fb\u8a71\u3092\u304b\u3051\u305f\u308a\u3001\u8a73\u7d30\u3092\u7e70\u308a\u8fd4\u3057\u8aac\u660e\u3057\u305f\u308a\u3059\u308b\u5fc5\u8981\u306f\u4e00\u5207\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002.<\/p>\n<p data-start=\"2181\" data-end=\"2464\">\u771f\u306b\u4eba\u9593\u4e2d\u5fc3\u306eCX\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u3001\u5c02\u9580\u5bb6\u306f\u81ea\u52d5\u5316\u306e\u30eb\u30fc\u30d7\u3092\u6975\u529b\u907f\u3051\u308b\u3053\u3068\u3092\u63a8\u5968\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30e9\u30a4\u30d6\u30d8\u30eb\u30d7\u3078\u306e\u660e\u78ba\u306a\u9053\u7b4b\u306e\u91cd\u8981\u6027\u3082\u5f37\u8abf\u3057\u3066\u3044\u307e\u3059\u3002\u6210\u529f\u306e\u6307\u6a19\u306f\u30b9\u30d4\u30fc\u30c9\u3084\u52b9\u7387\u6027\u3060\u3051\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u4fe1\u983c\u3084\u6e80\u8db3\u5ea6\u3068\u3044\u3063\u305f\u611f\u60c5\u7684\u306a\u6210\u679c\u3082\u8003\u616e\u306b\u5165\u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002.<\/p>\n<p data-start=\"2466\" data-end=\"2679\">\u611f\u60c5\u5206\u6790\u3001\u30c1\u30e3\u30c3\u30c8\u5f8c\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3068\u3044\u3063\u305f\u30c4\u30fc\u30eb\u306f\u3001\u3053\u3046\u3057\u305f\u3088\u308a\u6df1\u3044\u6210\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002AI\u304c\u5171\u611f\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u3092\u7bc9\u304f\u6a5f\u4f1a\u3068\u306a\u308a\u307e\u3059\u3002.<\/p>\n<p data-start=\"2681\" data-end=\"2744\">\n<p><b><span data-contrast=\"auto\">\u30bd\u30fc\u30b9\uff1a<\/span><\/b><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.crmbuyer.com\/story\/from-automation-to-connection-ai-makes-service-more-human-177518.html?__hstc=8228397.cbe7a3a03489c49131d9a40f0909459b.1745229294955.1754989845779.1755060729590.49&amp;__hssc=8228397.1.1755060729590&amp;__hsfp=3086904169\"><span data-contrast=\"none\">https:\/\/www.crmbuyer.com\/story\/from-automation-to-connection-ai-makes-service-more-human-177518.html?__hstc=8228397.cbe7a3a03489c49131d9a40f0909459b.1745229294955.1754989845779.1755060729590.49&amp;__hssc=8228397.1.1755060729590&amp;__hsfp=3086904169<\/span><\/a><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306f\u81ea\u52d5\u5316\u306e\u57df\u3092\u8d85\u3048\u3066\u9032\u5316\u3092\u9042\u3052\u3066\u3044\u307e\u3059\u3002\u4eca\u3084\u3001\u611f\u60c5\u306b\u8a34\u3048\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u69cb\u7bc9\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u307e\u3059\u3002AI\u4e3b\u5c0e\u306e\u4f53\u9a13\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u53ce\u76ca\u3092\u5411\u4e0a\u3055\u305b\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304f\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002Forrester\u306e\u6700\u65b0\u306eCX Index\u306b\u3088\u308b\u3068\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u4e2d\u306e\u611f\u60c5\u306f\u9867\u5ba2\u7dad\u6301\u7387\u3068\u652f\u51fa\u306b\u5927\u304d\u304f\u5f71\u97ff\u3057\u307e\u3059\u3002\u5171\u611f\u306f\u3082\u306f\u3084\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u306f\u306a\u304f\u3001\u7af6\u4e89\u4e0a\u306e\u512a\u4f4d\u6027\u3067\u3059\u3002\u30cf\u30a4\u30ea\u30b9\u30af\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u306f\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u304c\u4f9d\u7136\u3068\u3057\u3066\u6700\u3082\u91cd\u8981\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u77ac\u9593\u306f\u7dca\u6025\u6027\u3084\u611f\u60c5\u3092\u4f34\u3046\u3053\u3068\u304c\u591a\u304f\u3001\u4eba\u9593\u540c\u58eb\u306e\u3064\u306a\u304c\u308a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8AI\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u518d\u5b9a\u7fa9\u3057\u3066\u3044\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u8907\u6570\u306e\u30b9\u30c6\u30c3\u30d7\u304b\u3089\u306a\u308b\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3057\u3001\u30eb\u30fc\u30eb\u306b\u57fa\u3065\u3044\u3066\u81ea\u5f8b\u7684\u306b\u52d5\u4f5c\u3057\u3001\u3088\u308a\u8fc5\u901f\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f[\u2026]<\/p>","protected":false},"author":238283293,"featured_media":115202,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","inline_featured_image":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1584],"tags":[1639,1488],"class_list":["post-115200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tech-enthusiast","tag-agentic-ai","tag-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How AI and Agentic AI Redefine Human-Centered Customer Experience - Eastgate Software<\/title>\n<meta name=\"description\" content=\"Discover how AI and agentic AI are transforming customer experience with personalized, proactive support, and automation.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How AI and Agentic AI Redefine Human-Centered Customer Experience\" \/>\n<meta property=\"og:description\" content=\"Discover how AI and agentic AI are transforming customer experience with personalized, proactive support, and automation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wp.eastgate-software.com\/jp\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Eastgate Software\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EastgateSoftware\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-18T10:00:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-01T08:22:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1366\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"huongnguyen253\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EastgateSoft\" \/>\n<meta name=\"twitter:site\" content=\"@EastgateSoft\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"huongnguyen253\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/\"},\"author\":{\"name\":\"huongnguyen253\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/person\\\/01b8220b50bd555756a737527646a79a\"},\"headline\":\"How AI and Agentic AI Redefine Human-Centered Customer Experience\",\"datePublished\":\"2025-08-18T10:00:40+00:00\",\"dateModified\":\"2026-04-01T08:22:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/\"},\"wordCount\":330,\"publisher\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1\",\"keywords\":[\"Agentic AI\",\"Ai\"],\"articleSection\":[\"Tech Enthusiast\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/\",\"name\":\"How AI and Agentic AI Redefine Human-Centered Customer Experience - Eastgate Software\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1\",\"datePublished\":\"2025-08-18T10:00:40+00:00\",\"dateModified\":\"2026-04-01T08:22:45+00:00\",\"description\":\"Discover how AI and agentic AI are transforming customer experience with personalized, proactive support, and automation.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1\",\"width\":1366,\"height\":768,\"caption\":\"How AI and Agentic AI Redefine Human-Centered Customer Experience\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/wp.eastgate-software.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How AI and Agentic AI Redefine Human-Centered Customer Experience\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#website\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/\",\"name\":\"Eastgate Software\",\"description\":\"A Global Fortune 500 Company&#039;s Strategic Partner\",\"publisher\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/wp.eastgate-software.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#organization\",\"name\":\"Eastgate Software\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/logo.svg\",\"contentUrl\":\"https:\\\/\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/logo.svg\",\"width\":124,\"height\":36,\"caption\":\"Eastgate Software\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/EastgateSoftware\\\/\",\"https:\\\/\\\/x.com\\\/EastgateSoft\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/person\\\/01b8220b50bd555756a737527646a79a\",\"name\":\"huongnguyen253\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g\",\"caption\":\"huongnguyen253\"},\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/jp\\\/author\\\/huongnguyen253\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"AI\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u304c\u4eba\u9593\u4e2d\u5fc3\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u3069\u306e\u3088\u3046\u306b\u518d\u5b9a\u7fa9\u3059\u308b\u304b - Eastgate Software","description":"AI \u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 AI \u304c\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u9769\u3057\u3066\u3044\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"ja_JP","og_type":"article","og_title":"How AI and Agentic AI Redefine Human-Centered Customer Experience","og_description":"Discover how AI and agentic AI are transforming customer experience with personalized, proactive support, and automation.","og_url":"https:\/\/wp.eastgate-software.com\/jp\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/","og_site_name":"Eastgate Software","article_publisher":"https:\/\/www.facebook.com\/EastgateSoftware\/","article_published_time":"2025-08-18T10:00:40+00:00","article_modified_time":"2026-04-01T08:22:45+00:00","og_image":[{"width":1366,"height":768,"url":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1","type":"image\/webp"}],"author":"huongnguyen253","twitter_card":"summary_large_image","twitter_creator":"@EastgateSoft","twitter_site":"@EastgateSoft","twitter_misc":{"\u57f7\u7b46\u8005":"huongnguyen253","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/#article","isPartOf":{"@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/"},"author":{"name":"huongnguyen253","@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/person\/01b8220b50bd555756a737527646a79a"},"headline":"How AI and Agentic AI Redefine Human-Centered Customer Experience","datePublished":"2025-08-18T10:00:40+00:00","dateModified":"2026-04-01T08:22:45+00:00","mainEntityOfPage":{"@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/"},"wordCount":330,"publisher":{"@id":"https:\/\/wp.eastgate-software.com\/#organization"},"image":{"@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1","keywords":["Agentic AI","Ai"],"articleSection":["Tech Enthusiast"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/","url":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/","name":"AI\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\u304c\u4eba\u9593\u4e2d\u5fc3\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u3069\u306e\u3088\u3046\u306b\u518d\u5b9a\u7fa9\u3059\u308b\u304b - Eastgate Software","isPartOf":{"@id":"https:\/\/wp.eastgate-software.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/#primaryimage"},"image":{"@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1","datePublished":"2025-08-18T10:00:40+00:00","dateModified":"2026-04-01T08:22:45+00:00","description":"AI \u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 AI \u304c\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u9769\u3057\u3066\u3044\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002.","breadcrumb":{"@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/#primaryimage","url":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1","contentUrl":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1","width":1366,"height":768,"caption":"How AI and Agentic AI Redefine Human-Centered Customer Experience"},{"@type":"BreadcrumbList","@id":"https:\/\/wp.eastgate-software.com\/how-ai-and-agentic-ai-redefine-human-centered-customer-experience\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wp.eastgate-software.com\/"},{"@type":"ListItem","position":2,"name":"How AI and Agentic AI Redefine Human-Centered Customer Experience"}]},{"@type":"WebSite","@id":"https:\/\/wp.eastgate-software.com\/#website","url":"https:\/\/wp.eastgate-software.com\/","name":"Eastgate Software","description":"\u30b0\u30ed\u30fc\u30d0\u30eb\u30d5\u30a9\u30fc\u30c1\u30e5\u30f3500\u4f01\u696d\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc","publisher":{"@id":"https:\/\/wp.eastgate-software.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wp.eastgate-software.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/wp.eastgate-software.com\/#organization","name":"Eastgate Software","url":"https:\/\/wp.eastgate-software.com\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/logo\/image\/","url":"https:\/\/wp.eastgate-software.com\/wp-content\/uploads\/2023\/09\/logo.svg","contentUrl":"https:\/\/wp.eastgate-software.com\/wp-content\/uploads\/2023\/09\/logo.svg","width":124,"height":36,"caption":"Eastgate Software"},"image":{"@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/EastgateSoftware\/","https:\/\/x.com\/EastgateSoft"]},{"@type":"Person","@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/person\/01b8220b50bd555756a737527646a79a","name":"\u30d5\u30aa\u30f3\u30b0\u30a8\u30f3253","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/secure.gravatar.com\/avatar\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g","caption":"huongnguyen253"},"url":"https:\/\/wp.eastgate-software.com\/jp\/author\/huongnguyen253\/"}]}},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/Sen-news-website-11.webp?fit=1366%2C768&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf8Ne8-tY4","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/posts\/115200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/users\/238283293"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/comments?post=115200"}],"version-history":[{"count":6,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/posts\/115200\/revisions"}],"predecessor-version":[{"id":119867,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/posts\/115200\/revisions\/119867"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/media\/115202"}],"wp:attachment":[{"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/media?parent=115200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/categories?post=115200"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/tags?post=115200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}