{"id":115035,"date":"2025-08-04T10:00:39","date_gmt":"2025-08-04T10:00:39","guid":{"rendered":"https:\/\/wp.eastgate-software.com\/?p=115035"},"modified":"2026-04-02T14:05:39","modified_gmt":"2026-04-02T07:05:39","slug":"5-ways-salesforce-ai-agents-transform-service-cloud-in-2025","status":"publish","type":"post","link":"https:\/\/wp.eastgate-software.com\/jp\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/","title":{"rendered":"Salesforce AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c2025\u5e74\u306bService Cloud\u3092\u5909\u9769\u3059\u308b5\u3064\u306e\u65b9\u6cd5"},"content":{"rendered":"<p><span data-contrast=\"auto\">2025\u5e74\u306e\u9867\u5ba2\u306e\u671f\u5f85\u306f\u3001\u5f93\u6765\u306e\u30b5\u30fc\u30d3\u30b9\u30e2\u30c7\u30eb\u3092\u306f\u308b\u304b\u306b\u8d85\u3048\u308b\u3082\u306e\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u5373\u6642\u5bfe\u5fdc\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u5927\u898f\u6a21\u306a\u554f\u984c\u89e3\u6c7a\u306f\u3001\u3082\u306f\u3084\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u306f\u306a\u304f\u3001\u5fc5\u9808\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u3053\u306e\u5909\u9769\u306e\u4e2d\u5fc3\u306b\u3042\u308b\u306e\u306f\u3001 <\/span><span data-contrast=\"auto\">Salesforce AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306fSalesforce\u306eEinstein\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u642d\u8f09\u3057\u3001Service Cloud Live Agent Chat\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u7d44\u7e54\u304c\u30b5\u30dd\u30fc\u30c8\u30a4\u30f3\u30d5\u30e9\u306e\u8fd1\u4ee3\u5316\u3092\u6025\u3050\u4e2d\u3001<\/span><span data-contrast=\"auto\"> \u306e\u878d\u5408 <\/span><span data-contrast=\"auto\">AI \u3068 CRM \u306f\u6226\u7565\u7684\u306a\u5dee\u5225\u5316\u8981\u56e0\u3067\u3042\u308b\u3053\u3068\u304c\u8a3c\u660e\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>Salesforce AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\u4f55\u3067\u3059\u304b?<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">\u3042 <\/span><b><span data-contrast=\"auto\">\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9 <\/span><\/b><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/wp.eastgate-software.com\/jp\/ai-agents-explained-how-they-work-and-why-they-matter\/\"><b>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/b><\/a><\/span><span data-contrast=\"auto\"> Salesforce Service Cloud\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u4eee\u60f3\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3067\u3059\u3002\u4ee5\u4e0b\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b<\/span><span data-contrast=\"auto\">\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c1\u30e3\u30c3\u30c8<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u30b1\u30fc\u30b9\u306e\u5206\u985e\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u89e3\u6c7a\u3092\u81ea\u52d5\u5316<\/span><span data-contrast=\"auto\">\u30a4\u30aa\u30f3<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u3084\u308a\u53d6\u308a\u3092\u8981\u7d04\u3059\u308b<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">CRM\u30c7\u30fc\u30bf\u304b\u3089\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f15\u304d\u51fa\u3059<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\u3053\u308c\u3089 <\/span><span data-contrast=\"auto\">AI \u642d\u8f09\u306e\u30e9\u30a4\u30d6 \u30c1\u30e3\u30c3\u30c8 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5fdc\u7b54\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u72b6\u6cc1\u3092\u7406\u89e3\u3057\u3066\u9069\u5207\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u5fc5\u8981\u306a\u5834\u5408\u306b\u306e\u307f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5f15\u304d\u7d99\u304e\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>AI\u304cSalesforce Service Cloud\u306e\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c1\u30e3\u30c3\u30c8\u3092\u5f37\u5316\u3059\u308b\u65b9\u6cd5<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001Salesforce AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5358\u306a\u308b\u81ea\u52d5\u5fdc\u7b54\u8005\u3067\u306f\u306a\u304f\u3001\u30b5\u30fc\u30d3\u30b9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u304a\u3051\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u526f\u64cd\u7e26\u58eb\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30b5\u30dd\u30fc\u30c8\u3001\u4e88\u6e2c\u7684\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4e21\u65b9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ec\u30d9\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u53ef\u80fd\u6027\u3092\u6839\u672c\u304b\u3089\u5909\u9769\u3057\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ol>\n<li>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> \u4f1a\u8a71\u578b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Salesforce Einstein GPT \u306b\u3088\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u81ea\u7136\u8a00\u8a9e\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u660e\u77ad\u306a\u5fdc\u7b54\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002FAQ \u3078\u306e\u56de\u7b54\u304b\u3089\u8907\u96d1\u306a\u30a2\u30ab\u30a6\u30f3\u30c8\u624b\u7d9a\u304d\u306e\u6848\u5185\u307e\u3067\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4e00\u8cab\u6027\u3068\u62e1\u5f35\u6027\u306b\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol start=\"2\">\n<li>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u3068\u30b1\u30fc\u30b9\u30c7\u30d5\u30ec\u30af\u30b7\u30e7\u30f3<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span style=\"color: #4970ae\"><b>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/b><\/span><span data-contrast=\"auto\"> \u9867\u5ba2\u3068\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4e21\u65b9\u306b\u3001\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3001\u904e\u53bb\u306e\u30b1\u30fc\u30b9\u89e3\u6c7a\u7b56\u3001\u305d\u3057\u3066\u6b21\u5584\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u81ea\u52d5\u7684\u306b\u63d0\u6848\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u696d\u52d9\u3092\u8fc5\u901f\u5316\u3057\u3001\u65e5\u5e38\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5316\u3059\u308b\u3053\u3068\u3067\u5bfe\u5fdc\u3092\u7c21\u7d20\u5316\u3067\u304d\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u30de\u30c3\u30ad\u30f3\u30bc\u30fc\u306e <\/span><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-agents-statistics\/\"><b>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9<\/b><\/a><\/span><span data-contrast=\"auto\">, Service Cloud\u5185\u3067AI\u3092\u6d3b\u7528\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u3092\u5c0e\u5165\u3057\u305f\u7d44\u7e54\u306f\u3001\u30b1\u30fc\u30b9\u89e3\u6c7a\u7387\u304c\u6700\u592740%\u5411\u4e0a\u3057\u305f\u3068\u5831\u544a\u3057\u3066\u3044\u307e\u3059\u3002 <\/span><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/www.fullview.io\/blog\/ai-customer-service-stats\"><b>\u30d5\u30eb\u30d3\u30e5\u30fc<\/b><\/a><b>\u00a0<\/b><\/span><span data-contrast=\"auto\">AI \u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u521d\u56de\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u7387 (FCR) \u304c 30% \u5897\u52a0\u3057\u3001\u5168\u4f53\u7684\u306a\u89e3\u6c7a\u6642\u9593\u304c 44% \u77ed\u7e2e\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u6307\u6458\u3057\u3066\u3044\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u3053\u308c\u3089\u306e\u6a5f\u80fd\u5f37\u5316\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u5206\u6790\u3001\u30b9\u30de\u30fc\u30c8 \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u304a\u3088\u3073 AI \u306b\u3088\u308b\u63d0\u6848\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3055\u308c\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3088\u308a\u52b9\u7387\u7684\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol start=\"3\">\n<li>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> \u4e88\u6e2c\u7684\u6d1e\u5bdf\u3068\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30c8\u30ea\u30ac\u30fc<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Salesforce AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u5c65\u6b74\u30c7\u30fc\u30bf\u3068\u4e88\u6e2c\u30e2\u30c7\u30ea\u30f3\u30b0\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ea\u30b9\u30af\u306e\u9ad8\u3044\u9867\u5ba2\u3092\u691c\u51fa\u3057\u3001\u4fdd\u6301\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u6848\u3057\u3001\u611f\u60c5\u3084\u7dca\u6025\u5ea6\u306b\u57fa\u3065\u3044\u3066\u30b1\u30fc\u30b9\u3092\u81ea\u52d5\u7684\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3067\u304d\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>AI\u642d\u8f09Salesforce\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4e3b\u306a\u6a5f\u80fd<\/b>\u00a0<\/span><\/h2>\n<table data-tablestyle=\"MsoNormalTable\" data-tablelook=\"1696\">\n<tbody>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">\u7279\u5fb4<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">\u30a4\u30f3\u30d1\u30af\u30c8<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/wp.eastgate-software.com\/jp\/what-is-natural-language-processing\/\"><b>\u81ea\u7136\u8a00\u8a9e\u51e6\u7406<\/b><\/a><\/span><span data-contrast=\"auto\"> \uff08\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff09<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u610f\u56f3\u3001\u611f\u60c5\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7406\u89e3\u3059\u308b<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u81ea\u52d5\u30b1\u30fc\u30b9\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30b1\u30fc\u30b9\u3092\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3057\u3001\u6700\u3082\u9069\u683c\u306a\u62c5\u5f53\u8005\u307e\u305f\u306f\u30ad\u30e5\u30fc\u306b\u9001\u4fe1\u3057\u307e\u3059<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u30c4\u30fc\u30eb<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30e9\u30a4\u30d6\u30bb\u30c3\u30b7\u30e7\u30f3\u4e2d\u306b\u56de\u7b54\u3068\u6b21\u5584\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u63a8\u5968\u3057\u307e\u3059<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u4e88\u6e2c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u7dca\u6025\u306e\u30b1\u30fc\u30b9\u3092\u30d5\u30e9\u30b0\u4ed8\u3051\u3057\u3001\u7a4d\u6975\u7684\u306a\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u3092\u63d0\u6848<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30b9\u30de\u30fc\u30c8\u30cf\u30f3\u30c9\u30aa\u30d5\u30d7\u30ed\u30c8\u30b3\u30eb<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u306a\u5834\u5408\u3001\u72b6\u6cc1\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u4eba\u9593\u306e\u62c5\u5f53\u8005\u306b\u8ee2\u9001\u3057\u307e\u3059<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30c1\u30e3\u30c3\u30c8\u5f8c\u306e\u8981\u7d04<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u8a18\u9332\u4fdd\u5b58\u306e\u305f\u3081\u306b\u30b1\u30fc\u30b9\u30ce\u30fc\u30c8\u3068\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u81ea\u52d5\u751f\u6210\u3057\u307e\u3059<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span style=\"color: #4970ae\"><b>\u5b9f\u969b\u306e\u7523\u696d\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">\u3067 <\/span><b><span data-contrast=\"auto\">\u91d1\u878d\u30b5\u30fc\u30d3\u30b9<\/span><\/b><span data-contrast=\"auto\">, \u9280\u884c\u3084\u30d5\u30a3\u30f3\u30c6\u30c3\u30af\u4f01\u696d\u306f\u3001\u6b8b\u9ad8\u7167\u4f1a\u3001\u9867\u5ba2\u78ba\u8a8d\uff08KYC\uff09\u3001\u53d6\u5f15\u7d1b\u4e89\u89e3\u6c7a\u3068\u3044\u3063\u305f\u9ad8\u983b\u5ea6\u306e\u30b5\u30fc\u30d3\u30b9\u30bf\u30b9\u30af\u306e\u51e6\u7406\u306bSalesforce\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306eAI\u642d\u8f09\u30c1\u30e3\u30c3\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u8a73\u7d30\u306a\u76e3\u67fb\u8a3c\u8de1\u3092\u901a\u3058\u3066\u5b8c\u5168\u306a\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u6b63\u78ba\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u91d1\u878d\u6a5f\u95a2\u306f\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u3001\u898f\u5236\u306e\u53b3\u3057\u3044\u74b0\u5883\u306b\u304a\u3051\u308b\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u306e\u4e2d\u3067 <\/span><b><span data-contrast=\"auto\">\u96fb\u5b50\u5546\u53d6\u5f15\u3068\u5c0f\u58f2<\/span><\/b><span data-contrast=\"auto\"> \u696d\u754c\u3067\u306f\u3001Salesforce Service Cloud \u306e AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u88fd\u54c1\u306b\u95a2\u3059\u308b\u8cea\u554f\u304b\u3089\u6ce8\u6587\u306e\u8ffd\u8de1\u3001\u8fd4\u54c1\u51e6\u7406\u307e\u3067\u3001\u5e45\u5e83\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u81ea\u52d5\u5316\u3057\u3066\u3044\u307e\u3059\u3002CRM \u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u3053\u308c\u3089\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u306e\u8cfc\u5165\u5c65\u6b74\u3084\u95b2\u89a7\u30d1\u30bf\u30fc\u30f3\u306b\u57fa\u3065\u3044\u3066\u3001\u500b\u3005\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u304c\u5411\u4e0a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30af\u30ed\u30b9\u30bb\u30eb\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u6a5f\u4f1a\u3082\u62e1\u5927\u3057\u3001\u30b3\u30f3\u30c6\u30af\u30b9\u30c8\u306b\u57fa\u3065\u3044\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u901a\u3058\u3066\u53ce\u76ca\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u306e\u305f\u3081\u306b <\/span><b><span data-contrast=\"auto\">B2B SaaS\u3068\u6280\u8853\u30b5\u30dd\u30fc\u30c8<\/span><\/b><span data-contrast=\"auto\"> Salesforce AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u65b9\u6cd5\u3092\u5909\u9769\u3057\u307e\u3059\u3002Tier 1\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30ac\u30a4\u30c9\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u66f4\u65b0\u30d7\u30ed\u30bb\u30b9\u307e\u3067\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u306a\u5834\u5408\u3092\u9664\u304d\u3001\u4eba\u9593\u306e\u4ecb\u5165\u306a\u3057\u306b\u3059\u3079\u3066\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u7d44\u7e54\u306f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u898f\u6a21\u3092\u62e1\u5927\u3057\u306a\u304c\u3089\u3001\u8907\u96d1\u3067\u512a\u5148\u5ea6\u306e\u9ad8\u3044\u554f\u984c\u3092\u5b8c\u5168\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3068\u6700\u5c0f\u9650\u306e\u9045\u5ef6\u3067\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3067\u304d\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>\u6bd4\u8f03: \u5f93\u6765\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3068 Salesforce AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/b>\u00a0<\/span><\/h2>\n<table data-tablestyle=\"MsoNormalTable\" data-tablelook=\"1696\">\n<tbody>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">\u57fa\u6e96<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">\u5f93\u6765\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">Salesforce AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff082025\uff09<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u53ef\u7528\u6027<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u55b6\u696d\u6642\u9593\u9650\u5b9a<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">24\u6642\u9593365\u65e5\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5bfe\u5fdc<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u4e00\u8cab\u6027<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u4f9d\u5b58\u3059\u308b<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u7d71\u4e00\u3055\u308c\u305f\u653f\u7b56\u306b\u6cbf\u3063\u305f\u5bfe\u5fdc<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u624b\u52d5\u5165\u529b<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">CRM\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u3088\u308b\u81ea\u52d5\u5316<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5358\u4fa1<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u9ad8\u3044\uff08\u4eba\u7684\u52b4\u50cd\u96c6\u7d04\u578b\uff09<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u4f4e\u3044\uff08AI\u304c\u4e00\u62ec\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\uff09<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u624b\u52d5\u30cf\u30f3\u30c9\u30aa\u30d5<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u4fdd\u6301\u3059\u308b<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30c7\u30fc\u30bf\u306e\u30ad\u30e3\u30d7\u30c1\u30e3\u3068\u8981\u7d04<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u30de\u30cb\u30e5\u30a2\u30eb\u30ce\u30fc\u30c8<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<td style=\"text-align: center\" data-celllook=\"0\">\n<p><span data-contrast=\"auto\">\u81ea\u52d5\u8981\u7d04\u3068\u30bf\u30b0\u4ed8\u3051<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span style=\"color: #4970ae\"><b>\u6226\u7565\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u30e1\u30ea\u30c3\u30c8<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">AI\u3092\u6d3b\u7528\u3057\u305f\u3053\u308c\u3089\u306e\u52b9\u7387\u5316\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3088\u308a\u5c11\u306a\u3044\u30ea\u30bd\u30fc\u30b9\u3067\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3092\u4e0a\u3052\u306a\u304c\u3089\u3001\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u7dad\u6301\u3067\u304d\u307e\u3059\u3002\u65e5\u5e38\u7684\u306a\u554f\u984c\u3092\u3088\u308a\u8fc5\u901f\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u4eba\u9593\u306e\u5c02\u9580\u77e5\u8b58\u3092\u8907\u96d1\u3067\u4fa1\u5024\u306e\u9ad8\u3044\u5bfe\u5fdc\u306b\u632f\u308a\u5411\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u540c\u6642\u306b\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u5316\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<ol>\n<li>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> \u7d4c\u55b6\u52b9\u7387<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5927\u90e8\u5206\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f5c\u696d\u8ca0\u8377\u3068\u4eba\u54e1\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002 <\/span><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/www.mckinsey.com\/capabilities\/operations\/our-insights\/operations-blog\/ai-mastery-in-customer-care-raising-the-bar-for-quality-assurance?\"><b>\u30de\u30c3\u30ad\u30f3\u30bc\u30fc<\/b><\/a><\/span><span data-contrast=\"auto\">, \u9867\u5ba2\u30b1\u30a2\u306e\u54c1\u8cea\u4fdd\u8a3c\u30d7\u30ed\u30bb\u30b9\u306b\u751f\u6210AI\u3092\u5c0e\u5165\u3059\u308b\u7d44\u7e54\u306f\u300125\uff5e30%\u4ee5\u4e0a\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52b9\u7387\u306e25\uff5e30%\u5411\u4e0a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e5\uff5e10%\u5411\u4e0a\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol start=\"2\">\n<li>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> \u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u306e\u77ed\u7e2e<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">NLP \u3068\u5c65\u6b74 CRM \u30c7\u30fc\u30bf\u3092\u5099\u3048\u305f AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u65e5\u5e38\u7684\u306a\u554f\u984c\u3092\u3088\u308a\u8fc5\u901f\u306b\u89e3\u6c7a\u3057\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5f71\u97ff\u306e\u5927\u304d\u3044\u30b1\u30fc\u30b9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol start=\"3\">\n<li>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> \u5f37\u5316\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13<\/span><\/h3>\n<\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">AI\u3092\u6d3b\u7528\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u306f\u3001\u5bfe\u5fdc\u3092\u8fc5\u901f\u5316\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u540c\u3058\u3053\u3068\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u306a\u304f\u3001\u9069\u5207\u304b\u3064\u30bf\u30a4\u30e0\u30ea\u30fc\u3067\u6b63\u78ba\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>\u8ab2\u984c\u3068\u691c\u8a0e\u4e8b\u9805<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u500b\u4eba\u60c5\u5831\u3084\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6271\u3046\u6a5f\u4f1a\u304c\u5897\u3048\u308b\u306b\u3064\u308c\u3001\u7d44\u7e54\u306f\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u898f\u5236\u9075\u5b88\u3092\u6700\u512a\u5148\u306b\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u5b9f\u88c5\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u6e96\u62e0\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/span><b><span data-contrast=\"auto\">GDPR<\/span><\/b><span data-contrast=\"auto\">, <\/span><b><span data-contrast=\"auto\">HIPAA<\/span><\/b><span data-contrast=\"auto\">, \u3001\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u5730\u57df\u306e\u30c7\u30fc\u30bf\u4fdd\u8b77\u6cd5\u306b\u6e96\u62e0\u3057\u3066\u3044\u307e\u3059\u3002\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30a2\u30ab\u30a6\u30f3\u30bf\u30d3\u30ea\u30c6\u30a3\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u3001AI\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u30e6\u30fc\u30b6\u30fc\u60c5\u5831\u3092\u4fdd\u8b77\u3059\u308b\u3001\u5805\u7262\u306a\u30ed\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30a2\u30af\u30bb\u30b9\u5236\u5fa1\u3001\u76e3\u67fb\u8a3c\u8de1\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u30dd\u30ea\u30b7\u30fc\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u5c0e\u5165\u306b\u304a\u3051\u308b\u4eba\u9593\u7684\u306a\u5074\u9762\u3082\u540c\u69d8\u306b\u91cd\u8981\u3067\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u306f\u3069\u3061\u3089\u3082\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u4fe1\u983c\u3057\u3001\u9069\u5fdc\u3059\u308b\u305f\u3081\u306b\u6642\u9593\u3068\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u5fc5\u8981\u3068\u3057\u307e\u3059\u3002\u5c0e\u5165\u306e\u6210\u529f\u306f\u3001AI\u3068\u4eba\u9593\u9593\u306e\u660e\u78ba\u306a\u5f15\u304d\u7d99\u304e\u30d7\u30ed\u30c8\u30b3\u30eb\u3001\u793e\u5185\u30c1\u30fc\u30e0\u3078\u306e\u5305\u62ec\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u305d\u3057\u3066\u7d99\u7d9a\u7684\u306a\u30e2\u30c7\u30eb\u306e\u6700\u9069\u5316\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u7d99\u7d9a\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306b\u3088\u308a\u3001AI\u30b7\u30b9\u30c6\u30e0\u306e\u7cbe\u5ea6\u3068\u5fdc\u7b54\u6027\u304c\u5411\u4e0a\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>IT\u304a\u3088\u3073CX\u30ea\u30fc\u30c0\u30fc\u306e\u305f\u3081\u306e\u5b9f\u8df5\u7684\u306a\u30d2\u30f3\u30c8<\/b>\u00a0<\/span><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\u4f4e\u30ea\u30b9\u30af\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u304b\u3089\u59cb\u3081\u308b<\/span><\/b><span data-contrast=\"auto\"> FAQ \u3084\u30a2\u30ab\u30a6\u30f3\u30c8\u691c\u8a3c\u306a\u3069\u306e\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u3092\u5c0e\u5165\u3057\u3001\u8907\u96d1\u306a\u30b5\u30fc\u30d3\u30b9 \u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092CRM\u3068\u6df1\u304f\u7d71\u5408<\/span><\/b><span data-contrast=\"auto\"> \u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u8a2d\u5b9a\u3001\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u306b\u5b8c\u5168\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u30ed\u30b8\u30c3\u30af\u3068\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d1\u30b9\u3092\u69cb\u7bc9\u3059\u308b<\/span><\/b><span data-contrast=\"auto\"> \u4eba\u9593\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u79fb\u884c\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9KPI\u3092\u8ffd\u8de1\u3059\u308b<\/span><\/b><span data-contrast=\"auto\"> AHT\u3001CSAT\u3001\u504f\u5411\u7387\u3001FCR \u306a\u3069\u306e\u6307\u6a19\u3092\u4f7f\u7528\u3057\u3066 ROI \u3092\u6e2c\u5b9a\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\u502b\u7406\u7684\u306aAI\u30ac\u30d0\u30ca\u30f3\u30b9\u3092\u78ba\u4fdd\u3059\u308b<\/span><\/b><span data-contrast=\"auto\">, \u7279\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u9867\u5ba2\u30c7\u30fc\u30bf\u3084\u898f\u5236\u5bfe\u8c61\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6271\u3046\u5834\u5408\u306b\u306f\u91cd\u8981\u3067\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #4970ae\"><b>\u307e\u3068\u3081: Salesforce\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u5927\u898f\u6a21\u306b\u5909\u9769<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">\u306e\u7d71\u5408 <\/span><span data-contrast=\"auto\">Salesforce Service Cloud Live Agent Chat \u3078\u306e AI \u306e\u5c0e\u5165\u306f\u3001\u5358\u306a\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3067\u306f\u306a\u304f\u3001\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002Salesforce \u306e AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3088\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u306a\u308a\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u306a\u308a\u3001\u7d71\u5408\u3055\u308c\u308b\u306b\u3064\u308c\u3066\u3001\u4f01\u696d\u306e\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u7dad\u6301\u306e\u65b9\u6cd5\u304c\u6839\u672c\u7684\u306b\u5909\u308f\u308a\u307e\u3059\u3002.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3059\u308b\u7d44\u7e54\u306f\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u52b9\u7387\u6027\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u73fe\u4ee3\u306e\u9867\u5ba2\u304c\u671f\u5f85\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ec\u30b9\u30dd\u30f3\u30b7\u30d6\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3082\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u91d1\u878d\u3001\u5c0f\u58f2\u3001SaaS\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u696d\u754c\u3067\u3001Salesforce\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3082\u306f\u3084\u5fc5\u9808\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002, <\/span><span data-contrast=\"auto\">\u305d\u308c\u3089\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002. <\/span><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/wp.eastgate-software.com\/jp\/contact-us\/?utm_source=google&amp;utm_medium=email&amp;utm_campaign=egs_social&amp;utm_content=SEO_Huong\"><b>\u304a\u554f\u3044\u5408\u308f\u305b<\/b><\/a><\/span><span data-contrast=\"auto\"> \u4eca\u3059\u3050\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u898b\u3064\u3051\u3066\u304f\u3060\u3055\u3044\u3002<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Customer expectations in 2025 have evolved beyond traditional service models. Instant responses, personalized interactions, and issue resolution at scale are no longer optional: they are required. \u00a0 At the heart of this transformation is the rise of the Salesforce AI agent, powered by Salesforce\u2019s Einstein platform and embedded within Service Cloud Live Agent Chat. As organizations race to modernize their support infrastructure, the fusion of AI and CRM is proving to be a strategic differentiator.\u00a0 What Is the Salesforce AI Agent?\u00a0 A Salesforce AI agent is a virtual assistant embedded within the Salesforce Service Cloud ecosystem. It can:\u00a0 Handle real-time customer queries in Live Agent Chat\u00a0 Automate case classification, escalation, [&hellip;]<\/p>","protected":false},"author":238283293,"featured_media":115039,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","inline_featured_image":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1428],"tags":[1488,1564,1628],"class_list":["post-115035","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","tag-ai","tag-ai-agent","tag-cloud-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Ways Salesforce AI Agents Transform Service Cloud in 2025 - Eastgate Software<\/title>\n<meta name=\"description\" content=\"Explore how Salesforce AI agents and Live Agent Chat cut resolution time by 50%, boost CSAT, and scale 24\/7 support across industries.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Ways Salesforce AI Agents Transform Service Cloud in 2025\" \/>\n<meta property=\"og:description\" content=\"Explore how Salesforce AI agents and Live Agent Chat cut resolution time by 50%, boost CSAT, and scale 24\/7 support across industries.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wp.eastgate-software.com\/jp\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/\" \/>\n<meta property=\"og:site_name\" content=\"Eastgate Software\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EastgateSoftware\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-04T10:00:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T07:05:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1366\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"huongnguyen253\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EastgateSoft\" \/>\n<meta name=\"twitter:site\" content=\"@EastgateSoft\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"huongnguyen253\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"6\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/\"},\"author\":{\"name\":\"huongnguyen253\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/person\\\/01b8220b50bd555756a737527646a79a\"},\"headline\":\"5 Ways Salesforce AI Agents Transform Service Cloud in 2025\",\"datePublished\":\"2025-08-04T10:00:39+00:00\",\"dateModified\":\"2026-04-02T07:05:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/\"},\"wordCount\":1183,\"publisher\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1\",\"keywords\":[\"Ai\",\"AI Agent\",\"Cloud transformation\"],\"articleSection\":[\"AI\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/\",\"name\":\"5 Ways Salesforce AI Agents Transform Service Cloud in 2025 - Eastgate Software\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1\",\"datePublished\":\"2025-08-04T10:00:39+00:00\",\"dateModified\":\"2026-04-02T07:05:39+00:00\",\"description\":\"Explore how Salesforce AI agents and Live Agent Chat cut resolution time by 50%, boost CSAT, and scale 24\\\/7 support across industries.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/08\\\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1\",\"width\":1366,\"height\":768,\"caption\":\"5 Ways Salesforce AI Agents Transform Service Cloud in 2025\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/wp.eastgate-software.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 Ways Salesforce AI Agents Transform Service Cloud in 2025\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#website\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/\",\"name\":\"Eastgate Software\",\"description\":\"A Global Fortune 500 Company&#039;s Strategic Partner\",\"publisher\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/wp.eastgate-software.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#organization\",\"name\":\"Eastgate Software\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/logo.svg\",\"contentUrl\":\"https:\\\/\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/logo.svg\",\"width\":124,\"height\":36,\"caption\":\"Eastgate Software\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/EastgateSoftware\\\/\",\"https:\\\/\\\/x.com\\\/EastgateSoft\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/person\\\/01b8220b50bd555756a737527646a79a\",\"name\":\"huongnguyen253\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g\",\"caption\":\"huongnguyen253\"},\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/jp\\\/author\\\/huongnguyen253\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 Ways Salesforce AI Agents Transform Service Cloud in 2025 - Eastgate Software","description":"Explore how Salesforce AI agents and Live Agent Chat cut resolution time by 50%, boost CSAT, and scale 24\/7 support across industries.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"ja_JP","og_type":"article","og_title":"5 Ways Salesforce AI Agents Transform Service Cloud in 2025","og_description":"Explore how Salesforce AI agents and Live Agent Chat cut resolution time by 50%, boost CSAT, and scale 24\/7 support across industries.","og_url":"https:\/\/wp.eastgate-software.com\/jp\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/","og_site_name":"Eastgate Software","article_publisher":"https:\/\/www.facebook.com\/EastgateSoftware\/","article_published_time":"2025-08-04T10:00:39+00:00","article_modified_time":"2026-04-02T07:05:39+00:00","og_image":[{"width":1366,"height":768,"url":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1","type":"image\/webp"}],"author":"huongnguyen253","twitter_card":"summary_large_image","twitter_creator":"@EastgateSoft","twitter_site":"@EastgateSoft","twitter_misc":{"\u57f7\u7b46\u8005":"huongnguyen253","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"6\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/#article","isPartOf":{"@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/"},"author":{"name":"huongnguyen253","@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/person\/01b8220b50bd555756a737527646a79a"},"headline":"5 Ways Salesforce AI Agents Transform Service Cloud in 2025","datePublished":"2025-08-04T10:00:39+00:00","dateModified":"2026-04-02T07:05:39+00:00","mainEntityOfPage":{"@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/"},"wordCount":1183,"publisher":{"@id":"https:\/\/wp.eastgate-software.com\/#organization"},"image":{"@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1","keywords":["Ai","AI Agent","Cloud transformation"],"articleSection":["AI"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/","url":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/","name":"5 Ways Salesforce AI Agents Transform Service Cloud in 2025 - Eastgate Software","isPartOf":{"@id":"https:\/\/wp.eastgate-software.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/#primaryimage"},"image":{"@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1","datePublished":"2025-08-04T10:00:39+00:00","dateModified":"2026-04-02T07:05:39+00:00","description":"Explore how Salesforce AI agents and Live Agent Chat cut resolution time by 50%, boost CSAT, and scale 24\/7 support across industries.","breadcrumb":{"@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/#primaryimage","url":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1","contentUrl":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1","width":1366,"height":768,"caption":"5 Ways Salesforce AI Agents Transform Service Cloud in 2025"},{"@type":"BreadcrumbList","@id":"https:\/\/wp.eastgate-software.com\/5-ways-salesforce-ai-agents-transform-service-cloud-in-2025\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wp.eastgate-software.com\/"},{"@type":"ListItem","position":2,"name":"5 Ways Salesforce AI Agents Transform Service Cloud in 2025"}]},{"@type":"WebSite","@id":"https:\/\/wp.eastgate-software.com\/#website","url":"https:\/\/wp.eastgate-software.com\/","name":"Eastgate Software","description":"\u30b0\u30ed\u30fc\u30d0\u30eb\u30d5\u30a9\u30fc\u30c1\u30e5\u30f3500\u4f01\u696d\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc","publisher":{"@id":"https:\/\/wp.eastgate-software.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wp.eastgate-software.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/wp.eastgate-software.com\/#organization","name":"Eastgate Software","url":"https:\/\/wp.eastgate-software.com\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/logo\/image\/","url":"https:\/\/wp.eastgate-software.com\/wp-content\/uploads\/2023\/09\/logo.svg","contentUrl":"https:\/\/wp.eastgate-software.com\/wp-content\/uploads\/2023\/09\/logo.svg","width":124,"height":36,"caption":"Eastgate Software"},"image":{"@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/EastgateSoftware\/","https:\/\/x.com\/EastgateSoft"]},{"@type":"Person","@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/person\/01b8220b50bd555756a737527646a79a","name":"\u30d5\u30aa\u30f3\u30b0\u30a8\u30f3253","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/secure.gravatar.com\/avatar\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g","caption":"huongnguyen253"},"url":"https:\/\/wp.eastgate-software.com\/jp\/author\/huongnguyen253\/"}]}},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/08\/SEO-website_Cover-Template.webp?fit=1366%2C768&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf8Ne8-tVp","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/posts\/115035","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/users\/238283293"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/comments?post=115035"}],"version-history":[{"count":6,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/posts\/115035\/revisions"}],"predecessor-version":[{"id":120100,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/posts\/115035\/revisions\/120100"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/media\/115039"}],"wp:attachment":[{"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/media?parent=115035"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/categories?post=115035"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/jp\/wp-json\/wp\/v2\/tags?post=115035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}