{"id":113537,"date":"2025-05-12T07:52:56","date_gmt":"2025-05-12T07:52:56","guid":{"rendered":"https:\/\/wp.eastgate-software.com\/?p=113537"},"modified":"2026-04-02T14:06:22","modified_gmt":"2026-04-02T07:06:22","slug":"customer-service-ai-agent-smarter-support-for-2025-success","status":"publish","type":"post","link":"https:\/\/wp.eastgate-software.com\/de\/customer-service-ai-agent-smarter-support-for-2025-success\/","title":{"rendered":"KI-gest\u00fctzter Kundenservice-Agent: Intelligenterer Support f\u00fcr den Erfolg bis 2025"},"content":{"rendered":"<p><span data-contrast=\"auto\">Da die Kundenerwartungen an schnellen, personalisierten und rund um die Uhr verf\u00fcgbaren Support stetig steigen, setzen Unternehmen auf Technologien der n\u00e4chsten Generation, um ihre Serviceprozesse zu transformieren. B\u00fchne frei f\u00fcr die <\/span><b><span data-contrast=\"auto\">KI-gest\u00fctzter Kundendienstmitarbeiter<\/span><\/b><span data-contrast=\"auto\">\u2014eine bahnbrechende L\u00f6sung, die nat\u00fcrliche Sprachverarbeitung, maschinelles Lernen und Automatisierung kombiniert, um intelligenten Echtzeit-Support \u00fcber alle Kan\u00e4le hinweg zu bieten.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Dieser Artikel untersucht, wie <\/span><b><span data-contrast=\"auto\">KI-Kundendienstmitarbeiter<\/span><\/b><span data-contrast=\"auto\"> Sie ver\u00e4ndern die Serviceprozesse, die dahinterstehenden Technologien und warum Unternehmen KI in ihre Supportstrategien integrieren m\u00fcssen, um auch 2025 und dar\u00fcber hinaus wettbewerbsf\u00e4hig zu bleiben.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>Was ist ein KI-gest\u00fctzter Kundendienstagent?<\/b>\u00a0<\/span><\/h2>\n<figure id=\"attachment_113540\" aria-describedby=\"caption-attachment-113540\" style=\"width: 487px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" data-recalc-dims=\"1\" decoding=\"async\" class=\"wp-image-113540\" src=\"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_34_39-PM.png?resize=487%2C324&#038;ssl=1\" alt=\"customer service ai agent , ai customer support agent, ai agent customer service, ai agent for customer support \" width=\"487\" height=\"324\" srcset=\"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_34_39-PM.png?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_34_39-PM.png?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_34_39-PM.png?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_34_39-PM.png?resize=18%2C12&amp;ssl=1 18w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_34_39-PM.png?resize=750%2C500&amp;ssl=1 750w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_34_39-PM.png?resize=1140%2C760&amp;ssl=1 1140w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_34_39-PM.png?resize=600%2C400&amp;ssl=1 600w, https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_34_39-PM.png?w=1536&amp;ssl=1 1536w\" sizes=\"auto, (max-width: 487px) 100vw, 487px\" data-no-auto-translation=\"\" \/><figcaption id=\"caption-attachment-113540\" class=\"wp-caption-text\">Was ist ein KI-gest\u00fctzter Kundendienstagent?<\/figcaption><\/figure>\n<p><span data-contrast=\"auto\">Ein Kundenservice <\/span><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/wp.eastgate-software.com\/de\/ai-agents-explained-how-they-work-and-why-they-matter\/\"><b>KI-Agent<\/b><\/a><\/span><span data-contrast=\"auto\">\u2014auch bekannt als virtuelle <\/span><span style=\"color: #4970ae\"><b>KI<\/b> <\/span><span data-contrast=\"auto\">Kundendienstmitarbeiter, KI-Agent f\u00fcr Kundensupport oder KI <\/span><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/wp.eastgate-software.com\/de\/ai-chat-voice-and-email-agents-smarter-customer-support-2025\/\"><b>Callcenter-Mitarbeiter<\/b><\/a><\/span><span data-contrast=\"auto\">\u2014ist ein KI-gest\u00fctzter Assistent, der Kundenanfragen per Chat, E-Mail, Telefon oder \u00fcber soziale Medien bearbeitet. Diese Agenten sind nicht auf vorgefertigte Antworten beschr\u00e4nkt; sie nutzen dialogbasierte KI, Kontextged\u00e4chtnis und Echtzeitlernen, um individuell auf die Bed\u00fcrfnisse der Kunden einzugehen.<\/span><span data-contrast=\"auto\">Ein Teich verh\u00e4lt sich dynamisch, genau wie ein menschlicher Akteur.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Im Gegensatz zu herk\u00f6mmlichen Chatbots k\u00f6nnen moderne KI-Agenten Folgendes:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Komplexe Fragen verstehen<\/span><span data-contrast=\"auto\">durch nat\u00fcrliche Sprachverarbeitung (NLU)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Antworten mithilfe von CRM- und Verhaltensdaten personalisieren<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u00dcbergabe an menschliche Agenten bei Bedarf mit vollst\u00e4ndigem Kontext<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Wir sind rund um die Uhr \u00fcber Zeitzonen und Sprachen hinweg f\u00fcr Sie da.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Ob als ein <\/span><b><span data-contrast=\"auto\">KI-gest\u00fctzter Kundendienstmitarbeiter<\/span><\/b><span data-contrast=\"auto\"> oder <\/span><b><span data-contrast=\"auto\">KI-Agent f\u00fcr Kundenerfolg<\/span><\/b><span data-contrast=\"auto\">, Der Kernwert liegt in der Automatisierung mit menschlicher Note.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>Der KI-gest\u00fctzte Wandel im Kundenerlebnis<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Entsprechend <\/span><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2023-08-30-gartner-reveals-three-technologies-that-will-transform-customer-service-and-support-by-2028\"><span style=\"color: #4970ae\"><b>Gartner<\/b><\/span><span data-contrast=\"auto\">,<\/span><\/a><span data-contrast=\"auto\"> Bis 2028 wird jede zehnte Interaktion eines Agenten automatisiert sein, und KI wird eine wichtige Rolle bei der Transformation der Kundendienstfunktionen spielen, insbesondere durch virtuelle Assistenten, KI-gest\u00fctzte Agentenunterst\u00fctzung und Prozessorchestrierung. <\/span><span data-contrast=\"auto\">Dieser Wandel wird durch Kosteneffizienz, Geschwindigkeit und die Nachfrage nach personalisiertem Service in gro\u00dfem Umfang vorangetrieben.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Zu den wichtigsten Vorteilen von KI-Agenten im Kundenservice geh\u00f6ren:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Sofortige Reaktionszeiten<\/span><\/b><span data-contrast=\"auto\"> ohne Warteschlangen<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Einheitliche Botschaft<\/span><\/b><span data-contrast=\"auto\"> plattform\u00fcbergreifend<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Skalierbarkeit<\/span><\/b><span data-contrast=\"auto\"> w\u00e4hrend der Spitzenzeiten<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Reduzierte Betriebskosten<\/span><\/b><span data-contrast=\"auto\">, Unternehmen sparen dadurch bis zu 301.040 Billionen US-Dollar an Kundendienstkosten (PwC, 2024).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">H\u00f6here Kundenzufriedenheit (CSAT)<\/span><\/b><span data-contrast=\"auto\"> durch schnellere Probleml\u00f6sung und personalisierte Antworten<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Dar\u00fcber hinaus, <\/span><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/www.statista.com\/statistics\/1538260\/consumer-opinions-on-conversational-ai\/\"><b>Statista<\/b><\/a><\/span><span data-contrast=\"auto\"> Laut Berichten erwarten 821.040 Verbraucher, dass Unternehmen innerhalb der n\u00e4chsten zwei Jahre KI f\u00fcr den Kundensupport einsetzen werden.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>Kernkompetenzen von KI-Kundendienstmitarbeitern<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Modern <\/span><b><span data-contrast=\"auto\">KI-Kundendienstmitarbeiter<\/span><\/b><span data-contrast=\"auto\"> sind mit einer Reihe von Funktionen ausgestattet, die weit \u00fcber die FAQ-Automatisierung hinausgehen:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Konversations-KI<\/span><\/b><span data-contrast=\"auto\">Erm\u00f6glicht eine nat\u00fcrliche und intelligente Zwei-Wege-Kommunikation und simuliert einen menschen\u00e4hnlichen Dialog.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Omnichannel-Integration<\/span><\/b><span data-contrast=\"auto\">: Interagiert konsequent mit Kunden \u00fcber Chat, E-Mail, SMS, IVR und soziale Plattformen.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Stimmungsanalyse<\/span><\/b><span data-contrast=\"auto\">: Erkennt die emotionale Stimmung und passt die Reaktionen entsprechend an.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Wissensmanagement<\/span><\/b><span data-contrast=\"auto\">Ruft umgehend Antworten aus internen Datenbanken, Produkthandb\u00fcchern oder Ticketverl\u00e4ufen ab.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Workflow-Automatisierung<\/span><\/b><span data-contrast=\"auto\">: L\u00f6st Aktionen wie Auftragsverfolgung, Passwortzur\u00fccksetzung oder R\u00fcckerstattungen ohne menschliches Eingreifen aus.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Lernmaschine<\/span><\/b><span data-contrast=\"auto\">Verbessert sich kontinuierlich durch best\u00e4rkendes Lernen und Kundenfeedback.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Diese Funktionen erm\u00f6glichen <\/span><b><span data-contrast=\"auto\">KI-Agenten im Kundenservice<\/span><\/b><span data-contrast=\"auto\"> Nicht nur Antworten, sondern auch Ergebnisse zu liefern.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>Anwendungsf\u00e4lle in verschiedenen Branchen<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">T<\/span><span data-contrast=\"auto\">Diese Beispiele aus der Praxis verdeutlichen das transformative Potenzial von KI-gest\u00fctzten Kundendienstmitarbeitern in wichtigen Branchen. Vom Einzelhandel bis zum Gesundheitswesen nutzen Unternehmen KI, um Reaktionszeiten zu verk\u00fcrzen, die Anzahl der Supportanfragen zu reduzieren und die Servicequalit\u00e4t insgesamt zu verbessern. Ob es um die Steigerung der L\u00f6sungsquote beim Erstkontakt in der Telekommunikation oder die Senkung der Kundenabwanderung im Finanzdienstleistungssektor geht \u2013 virtuelle KI-Kundendienstmitarbeiter beweisen ihren Wert durch messbare Ergebnisse. Lassen Sie uns untersuchen, wie diese intelligenten Systeme branchen\u00fcbergreifend Effizienz und Kundenzufriedenheit steigern.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> Einzelhandel und E-Commerce<\/span><\/h3>\n<p><span data-contrast=\"auto\">Ein gro\u00dfer Modeh\u00e4ndler setzte ein <\/span><b><span data-contrast=\"auto\">Konversations-KI-Agent<\/span><\/b><span data-contrast=\"auto\"> Dadurch konnte die durchschnittliche Antwortzeit von 18 Minuten auf 3 Sekunden reduziert werden. Der Mitarbeiter bearbeitete am Black Friday 2024 701.040 Anfragen, wehrte \u00fcber 40.000 Tickets ab und steigerte die Kundenzufriedenheit um 221.040.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> Telekommunikation<\/span><\/h3>\n<p><span data-contrast=\"auto\">Ein Telekommunikationsanbieter nutzte ein <\/span><b><span data-contrast=\"auto\">virtueller KI-Kundendienstmitarbeiter<\/span><\/b><span data-contrast=\"auto\"> zur Bearbeitung von Rechnungsstreitigkeiten und Serviceausf\u00e4llen. Das Ergebnis: ein R\u00fcckgang des Anrufvolumens im Callcenter um 351.040 und eine Steigerung der Erstkontaktl\u00f6sung um 501.040.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> Finanzdienstleistungen<\/span><\/h3>\n<p><span data-contrast=\"auto\">Ein Fintech-Unternehmen integrierte ein <\/span><b><span data-contrast=\"auto\">KI-Agent f\u00fcr den Kundensupport<\/span><\/b><span data-contrast=\"auto\"> in die mobile App integriert, die sofortige Antworten bei Kartenproblemen, Betrugswarnungen und beim Onboarding bietet. Die Kundenabwanderung sank innerhalb von sechs Monaten um 121.400.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span style=\"color: #4970ae\" data-contrast=\"none\"> Gesundheitspflege<\/span><\/h3>\n<p><span data-contrast=\"auto\">Eine SaaS-Plattform im Gesundheitswesen nutzte eine <\/span><b><span data-contrast=\"auto\">KI-Kundenerfolgsagent<\/span><\/b><span data-contrast=\"auto\"> Um Patienten bei der Terminbuchung, dem Abruf von Laborergebnissen und Fragen zur Krankenversicherung zu unterst\u00fctzen, wurde ein System entwickelt, das HIPAA-konform und mehrsprachig ist und dazu beigetragen hat, die Zahl der nicht wahrgenommenen Termine um 2814T zu reduzieren.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>Traditioneller Support vs. KI-gest\u00fctzter Support<\/b>\u00a0<\/span><\/h2>\n<table data-tablestyle=\"MsoNormalTable\" data-tablelook=\"1696\">\n<tbody>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\"><b><span data-contrast=\"auto\">Besonderheit<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><b><span data-contrast=\"auto\">Traditionelle Unterst\u00fctzung<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><b><span data-contrast=\"auto\">KI-Kundendienstmitarbeiter<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Verf\u00fcgbarkeit<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Nur w\u00e4hrend der Gesch\u00e4ftszeiten<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Rund um die Uhr, globaler Ma\u00dfstab<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Ansprechzeit<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Minuten bis Stunden<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Sekunden<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Kosten<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Hoher Agentenaufwand<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Geringere Kosten pro Interaktion<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Personalisierung<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Manuell, inkonsistent<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Datengesteuert, kontextbezogen<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Skalierbarkeit<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Begrenzt durch die menschliche Kapazit\u00e4t<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Sofort skalierbar<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Genauigkeit<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">Wirkstoffabh\u00e4ngig<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<td style=\"text-align: center\" data-celllook=\"0\"><span data-contrast=\"auto\">KI-geschult, wissensbasiert<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span data-contrast=\"auto\">KI-Agenten bieten Geschwindigkeit, Konsistenz und Kosteneffizienz, die traditionelle Kundendienstmodelle nur schwer erreichen k\u00f6nnen.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>Bew\u00e4hrte Verfahren f\u00fcr die Implementierung von KI im Kundensupport<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Die Implementierung von KI im Kundensupport erfordert einen durchdachten und strategischen Ansatz, um maximale Wirkung zu erzielen und St\u00f6rungen zu minimieren. Beginnen Sie mit der Einf\u00fchrung von KI-Agenten anhand von risikoarmen, h\u00e4ufig genutzten Anwendungsf\u00e4llen wie Passwortzur\u00fccksetzungen, Auftragsverfolgung oder Kontoanfragen. Diese Aufgaben eignen sich ideal, um schnelle Erfolge zu demonstrieren und das Vertrauen der Stakeholder in die Technologie zu st\u00e4rken. Ebenso wichtig ist die Entwicklung des KI-Agenten mit einer nahtlosen \u00dcbergabefunktion an menschliche Mitarbeiter \u2013 so wird sichergestellt, dass komplexe oder emotional sensible Anfragen mit dem vollst\u00e4ndigen Kontext an menschliche Mitarbeiter weitergeleitet werden.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Um langfristigen Erfolg zu gew\u00e4hrleisten, m\u00fcssen Unternehmen Datenschutz und Compliance priorisieren und KI-Implementierungen durch robuste Sicherheitsma\u00dfnahmen an Vorschriften wie DSGVO und HIPAA anpassen. Kontinuierliches Training ist unerl\u00e4sslich; KI-Systeme m\u00fcssen regelm\u00e4\u00dfig mit neuen Funktionen, FAQs und Nutzerfeedback aktualisiert werden, um effektiv zu bleiben. Dar\u00fcber hinaus sollten Organisationen wichtige Leistungsindikatoren (KPIs) wie Abweisungsrate, Kundenzufriedenheit (CSAT), durchschnittliche Bearbeitungszeit (AHT) und L\u00f6sungsgenauigkeit \u00fcberwachen, um die Leistung zu bewerten und iterative Verbesserungen zu steuern.<\/span><span data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>Zukunftstrends: Die n\u00e4chste Generation des KI-Kundensupports<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Der <\/span><b><span data-contrast=\"auto\">KI-Agent f\u00fcr den Kundensupport<\/span><\/b><span data-contrast=\"auto\"> entwickelt sich rasant weiter, und bedeutende Innovationen stehen bevor:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Emotional intelligente Agenten<\/span><\/b><span data-contrast=\"auto\">K\u00fcnstliche Intelligenz wird zunehmend nicht nur Worte, sondern auch Tonfall und Stimmung verstehen, um empathisch auf die Bed\u00fcrfnisse der Nutzer einzugehen.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Sprachgesteuerte Unterst\u00fctzung<\/span><\/b><span data-contrast=\"auto\">Die Integration mit IVR und Smart Speakern wird den sprachgesteuerten Service zu einem Schl\u00fcsselkanal machen.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Multimodale KI-Agenten<\/span><\/b><span data-contrast=\"auto\">: Die Kombination von visuellen, Sprach- und Textfunktionen erm\u00f6glicht reichhaltigere Interaktionen.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Agenten-Assistenztools<\/span><\/b><span data-contrast=\"auto\">K\u00fcnstliche Intelligenz wird die Agenten nicht einfach nur ersetzen \u2013 sie wird sie in Echtzeit mit Hinweisen, Vorschl\u00e4gen und Analysen unterst\u00fctzen.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #4970ae\"><a style=\"color: #4970ae\" href=\"https:\/\/www.forrester.com\/predictions\/\"><b>Forrester<\/b><\/a> <\/span><span data-contrast=\"auto\">prognostiziert, dass bis Ende des Jahres 751.040.000 Kundeninteraktionen in gewissem Ma\u00dfe durch KI unterst\u00fctzt werden.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><span style=\"color: #4970ae\"><b>Schlussbetrachtung<\/b>\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">KI-gest\u00fctzte Kundenservice-Agenten sind keine Zukunftsmusik mehr \u2013 sie sind ein zentraler Bestandteil von Kundenerlebnisstrategien f\u00fcr 2025 und dar\u00fcber hinaus. Durch den Einsatz von KI-gest\u00fctzten Kundensupport-Agenten k\u00f6nnen Unternehmen die Servicequalit\u00e4t verbessern, die betriebliche Effizienz steigern und die Kundenbindung durch intelligentere, schnellere und personalisiertere Interaktionen f\u00f6rdern.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Jetzt ist der richtige Zeitpunkt, Ihr bestehendes Support-\u00d6kosystem zu evaluieren. Erw\u00e4gen Sie die Pilotierung eines dialogorientierten KI-Agenten oder die Integration eines KI-gest\u00fctzten Contact-Center-Agenten in Ihre Support-Infrastruktur. Arbeiten Sie mit einem vertrauensw\u00fcrdigen KI-Anbieter zusammen, um Ihren KI-Kundendienstagenten entsprechend Ihrer Marke zu entwickeln, zu trainieren und zu skalieren. <\/span><span data-contrast=\"auto\">und Kundenbed\u00fcrfnisse: <a href=\"https:\/\/wp.eastgate-software.com\/de\/contact-us\/?utm_source=google&amp;utm_medium=email&amp;utm_campaign=egs_social&amp;utm_content=SEO_Huong\"><strong>Kontaktieren Sie uns<\/strong><\/a>.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Die Erwartungen der Kunden warten nicht. Ihre KI-Strategie sollte es auch nicht.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Da die Kundenerwartungen an schnellen, personalisierten und rund um die Uhr verf\u00fcgbaren Support stetig steigen, setzen Unternehmen auf zukunftsweisende Technologien, um ihre Serviceprozesse zu transformieren. Hier kommt der KI-gest\u00fctzte Kundenservice-Agent ins Spiel \u2013 eine bahnbrechende L\u00f6sung, die nat\u00fcrliche Sprachverarbeitung, maschinelles Lernen und Automatisierung kombiniert, um intelligenten Echtzeit-Support \u00fcber alle Kan\u00e4le hinweg zu erm\u00f6glichen. Dieser Artikel untersucht die Funktionsweise von KI-gest\u00fctzten Kundenservice-Agenten [\u2026]<\/p>","protected":false},"author":238283293,"featured_media":113544,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","inline_featured_image":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1428],"tags":[1598,1597],"class_list":["post-113537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","tag-ai-agent-for-customer-support","tag-customer-service-ai-agent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Service AI Agent: Smarter Support for 2025 Success - Eastgate Software<\/title>\n<meta name=\"description\" content=\"Explore how customer service AI agents are transforming support with automation, personalization, and 24\/7 service.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service AI Agent: Smarter Support for 2025 Success\" \/>\n<meta property=\"og:description\" content=\"Explore how customer service AI agents are transforming support with automation, personalization, and 24\/7 service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wp.eastgate-software.com\/de\/customer-service-ai-agent-smarter-support-for-2025-success\/\" \/>\n<meta property=\"og:site_name\" content=\"Eastgate Software\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EastgateSoftware\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-12T07:52:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T07:06:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"932\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"huongnguyen253\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@EastgateSoft\" \/>\n<meta name=\"twitter:site\" content=\"@EastgateSoft\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"huongnguyen253\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"6\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/\"},\"author\":{\"name\":\"huongnguyen253\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/person\\\/01b8220b50bd555756a737527646a79a\"},\"headline\":\"Customer Service AI Agent: Smarter Support for 2025 Success\",\"datePublished\":\"2025-05-12T07:52:56+00:00\",\"dateModified\":\"2026-04-02T07:06:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/\"},\"wordCount\":1122,\"publisher\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1\",\"keywords\":[\"ai agent for customer support\",\"customer service ai agent\"],\"articleSection\":[\"AI\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/\",\"name\":\"Customer Service AI Agent: Smarter Support for 2025 Success - Eastgate Software\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1\",\"datePublished\":\"2025-05-12T07:52:56+00:00\",\"dateModified\":\"2026-04-02T07:06:22+00:00\",\"description\":\"Explore how customer service AI agents are transforming support with automation, personalization, and 24\\\/7 service.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1\",\"width\":1536,\"height\":932,\"caption\":\"Customer Service AI Agent: Smarter Support for 2025 Success\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/customer-service-ai-agent-smarter-support-for-2025-success\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/wp.eastgate-software.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service AI Agent: Smarter Support for 2025 Success\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#website\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/\",\"name\":\"Eastgate Software\",\"description\":\"A Global Fortune 500 Company&#039;s Strategic Partner\",\"publisher\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/wp.eastgate-software.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#organization\",\"name\":\"Eastgate Software\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/logo.svg\",\"contentUrl\":\"https:\\\/\\\/wp.eastgate-software.com\\\/wp-content\\\/uploads\\\/2023\\\/09\\\/logo.svg\",\"width\":124,\"height\":36,\"caption\":\"Eastgate Software\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/EastgateSoftware\\\/\",\"https:\\\/\\\/x.com\\\/EastgateSoft\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/wp.eastgate-software.com\\\/#\\\/schema\\\/person\\\/01b8220b50bd555756a737527646a79a\",\"name\":\"huongnguyen253\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g\",\"caption\":\"huongnguyen253\"},\"url\":\"https:\\\/\\\/wp.eastgate-software.com\\\/de\\\/author\\\/huongnguyen253\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"KI-gest\u00fctzter Kundenservice-Agent: Intelligenterer Support f\u00fcr den Erfolg bis 2025 \u2013 Eastgate Software","description":"Erfahren Sie, wie KI-gest\u00fctzte Kundendienstmitarbeiter den Support durch Automatisierung, Personalisierung und 24\/7-Service revolutionieren.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"de_DE","og_type":"article","og_title":"Customer Service AI Agent: Smarter Support for 2025 Success","og_description":"Explore how customer service AI agents are transforming support with automation, personalization, and 24\/7 service.","og_url":"https:\/\/wp.eastgate-software.com\/de\/customer-service-ai-agent-smarter-support-for-2025-success\/","og_site_name":"Eastgate Software","article_publisher":"https:\/\/www.facebook.com\/EastgateSoftware\/","article_published_time":"2025-05-12T07:52:56+00:00","article_modified_time":"2026-04-02T07:06:22+00:00","og_image":[{"width":1536,"height":932,"url":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1","type":"image\/webp"}],"author":"huongnguyen253","twitter_card":"summary_large_image","twitter_creator":"@EastgateSoft","twitter_site":"@EastgateSoft","twitter_misc":{"Verfasst von":"huongnguyen253","Gesch\u00e4tzte Lesezeit":"6\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/#article","isPartOf":{"@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/"},"author":{"name":"huongnguyen253","@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/person\/01b8220b50bd555756a737527646a79a"},"headline":"Customer Service AI Agent: Smarter Support for 2025 Success","datePublished":"2025-05-12T07:52:56+00:00","dateModified":"2026-04-02T07:06:22+00:00","mainEntityOfPage":{"@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/"},"wordCount":1122,"publisher":{"@id":"https:\/\/wp.eastgate-software.com\/#organization"},"image":{"@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1","keywords":["ai agent for customer support","customer service ai agent"],"articleSection":["AI"],"inLanguage":"de"},{"@type":"WebPage","@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/","url":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/","name":"KI-gest\u00fctzter Kundenservice-Agent: Intelligenterer Support f\u00fcr den Erfolg bis 2025 \u2013 Eastgate Software","isPartOf":{"@id":"https:\/\/wp.eastgate-software.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/#primaryimage"},"image":{"@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1","datePublished":"2025-05-12T07:52:56+00:00","dateModified":"2026-04-02T07:06:22+00:00","description":"Erfahren Sie, wie KI-gest\u00fctzte Kundendienstmitarbeiter den Support durch Automatisierung, Personalisierung und 24\/7-Service revolutionieren.","breadcrumb":{"@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/#primaryimage","url":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1","contentUrl":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1","width":1536,"height":932,"caption":"Customer Service AI Agent: Smarter Support for 2025 Success"},{"@type":"BreadcrumbList","@id":"https:\/\/wp.eastgate-software.com\/customer-service-ai-agent-smarter-support-for-2025-success\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wp.eastgate-software.com\/"},{"@type":"ListItem","position":2,"name":"Customer Service AI Agent: Smarter Support for 2025 Success"}]},{"@type":"WebSite","@id":"https:\/\/wp.eastgate-software.com\/#website","url":"https:\/\/wp.eastgate-software.com\/","name":"Eastgate Software","description":"Strategischer Partner eines globalen Fortune-500-Unternehmens","publisher":{"@id":"https:\/\/wp.eastgate-software.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wp.eastgate-software.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"https:\/\/wp.eastgate-software.com\/#organization","name":"Eastgate Software","url":"https:\/\/wp.eastgate-software.com\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/logo\/image\/","url":"https:\/\/wp.eastgate-software.com\/wp-content\/uploads\/2023\/09\/logo.svg","contentUrl":"https:\/\/wp.eastgate-software.com\/wp-content\/uploads\/2023\/09\/logo.svg","width":124,"height":36,"caption":"Eastgate Software"},"image":{"@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/EastgateSoftware\/","https:\/\/x.com\/EastgateSoft"]},{"@type":"Person","@id":"https:\/\/wp.eastgate-software.com\/#\/schema\/person\/01b8220b50bd555756a737527646a79a","name":"huongnguyen253","image":{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/secure.gravatar.com\/avatar\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/21ed2e1167cb8fc59108a43023c298cbe9c81ec2b240fc3b6f8bbf05134975b1?s=96&d=identicon&r=g","caption":"huongnguyen253"},"url":"https:\/\/wp.eastgate-software.com\/de\/author\/huongnguyen253\/"}]}},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/wp.eastgate-software.com\/wp-content\/uploads\/2025\/05\/ChatGPT-Image-May-12-2025-02_39_59-PM-e1747036335407.webp?fit=1536%2C932&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/pf8Ne8-txf","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/posts\/113537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/users\/238283293"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/comments?post=113537"}],"version-history":[{"count":10,"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/posts\/113537\/revisions"}],"predecessor-version":[{"id":120121,"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/posts\/113537\/revisions\/120121"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/media\/113544"}],"wp:attachment":[{"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/media?parent=113537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/categories?post=113537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.eastgate-software.com\/de\/wp-json\/wp\/v2\/tags?post=113537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}